Danielle Feldmann
Eaton
Summary
Results-driven professional with extensive experience in Dispatch, Logistics, and Operations Management. Proven expertise in Customer Service, Data Entry, and Order Processing. Strong communicator with a solid work ethic, adaptable to dynamic environments. Seeking opportunities to leverage skills and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispatch and Operations Assistant
Fuzion Field Services
06.2019 - 07.2025
- Managed customer inquiries regarding dumpster and port-a-potty rentals, ensuring timely and accurate service.
- Provided operational support to drivers facing challenges in the field, resolving issues efficiently.
- Conducted data entry for customer information and new job details in QuickBooks, ensuring accuracy.
- Generated sales orders promptly, facilitating seamless processing of customer requests and service delivery.
- Assisted billing team by researching delivery and pick-up information, improving operational accuracy.
- Tracked inventory levels meticulously, maintaining updated spreadsheets to reflect current stock status.
- Processed new customer orders and managed credit card payments, enhancing transaction efficiency.
- Collaborated with office and field personnel to streamline daily operations and improve service delivery.
Dispatcher
Wyoming Highway Patrol
08.2018 - 05.2019
- Provided timely assistance to citizens and agencies by managing inbound call requests.
- Facilitated support for Troopers by retrieving driver's license, license plate, and warrant information.
- Accurately entered subject and vehicle data into the Computer-Aided Dispatch (CAD) system.
- Conducted thorough background checks utilizing NCIC and State systems to ensure public safety.
- Maintained communication with field units to relay critical information effectively and efficiently.
Full Time Homemaker
06.2012 - 08.2018
- Provided a nurturing environment for children, fostering emotional and social development.
- Organized daily activities to promote learning and creativity among children.
- Maintained a structured routine, enhancing stability and security for the family unit.
- Managed household responsibilities, ensuring a clean and organized living space.
- Facilitated communication between children and external caregivers, promoting strong relationships.
- Coordinated family schedules, balancing educational and recreational activities effectively.
- Implemented effective conflict resolution strategies, teaching children important interpersonal skills.
- Developed meal plans focused on nutrition, catering to diverse dietary needs of children.
Order Processor
Pawnee Buttes Seed
10.2010 - 06.2012
- Handled incoming customer orders for various forms of grass seed. Go between from the sales staff to the warehouse. Processed orders, sent to warehouse, arranged payment and shipment once ordered returned from warehouse, handled payment, invoiced appropriately, and updated reports. Responsible for maintaining accurate inventory system on Access based computer system. Produced daily, weekly, monthly, and yearly sales and inventory reports. Provided back-up for reception, accounting, inventory clerk, sales staff, and management as was needed.
Customer Care/Quality Assurance/Customer Retention
StarTek
09.2008 - 03.2010
- Handled inbound customer calls for AT&T business care for a period of time. Then was moved to quality assurance where I monitored agent calls and coached them on areas of improvement. Was then moved to customer retention for Time Warner Cable until the call center closed.
Education
GED (High school or equivalent) -
University of Northern Colorado
Greeley, CO02.2015
Skills
- Transportation management systems
- Google Workspace
- Productivity software
- Maintenance task scheduling
- Attention to detail
- Accounting systems
- Mobile devices
- Interpersonal communication
- Problem-solving
- Computer skills
- QuickBooks
- Instant messaging app
- Logistics
- Microsoft Outlook
- Interpersonal skills
- Interviewing
- Microsoft Excel
- Office management
- Scheduling pickups and deliveries
- Customer complaint resolution
- Escalation handling
- Organizational skills
- Clear language communication
- Technical Proficiency
- Google Drive
- Accounting and finance experience
- Dispatching
- Computer operation
- Account management
- Phone communication
- Google Calendar
- Data entry
- Operations management
Certification
Driver's License
Additional Information
- Professional Skills
- Word: Advanced
- Excel: Advanced
- Outlook: Advanced
- Access Based Software: Advanced
- Powerpoint: Advanced
- 10-Key: Advanced
- Typing-66 wpm: Advanced
Timeline
Dispatch and Operations Assistant
Fuzion Field Services
06.2019 - 07.2025
Dispatcher
Wyoming Highway Patrol
08.2018 - 05.2019
Full Time Homemaker
06.2012 - 08.2018
Order Processor
Pawnee Buttes Seed
10.2010 - 06.2012
Customer Care/Quality Assurance/Customer Retention
StarTek
09.2008 - 03.2010
GED (High school or equivalent) -
University of Northern Colorado