Daniel L Costley
Monarch Hotel and Casino
Littleton
1
Certification
12
years of professional experience
Calm and focused Emergency Response Specialist experienced in gathering critical information for first responders to resolve urgent situations. Delivered effective incident reporting and ensured adherence to security protocols through strong monitoring and data analysis skills. Led teams in dynamic environments, fostering reliable communication and maintaining high operational standards.
Work History
Surveillance Shift Supervisor
2 Years 11 Months- Directed surveillance staff in reviewing live camera feeds, incident footage, and suspicious guest behavior.
- Supervised surveillance shift operations, ensuring continuous monitoring of gaming areas and back-of-house activity.
- Coordinated with security and casino management to support investigations and response actions.
- Documented security incidents, equipment issues, and regulatory observations in clear daily reports.
Emergency Dispatcher
1 Year 10 Months- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Prioritized and dispatched police, fire, and EMS for emergency and non-emergency calls, ensuring timely assistance while tracking real-time data.
- Entered information on computerized systems to verify locations and notify the nearest responders.
Emergency Communications Technician
5 Years 3 Months- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Used radio, telephone and computer systems to update first responders with new information.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to appropriate police, fire, or medical personnel based on specific call details, facilitating timely emergency response.
- Documented caller information and vital details in call tracking system, ensuring accurate records for response coordination.
- Facilitated communication between departments for special requests and BOLOs.
Operations Dispatch Supervisor
1 Year 4 Months- Facilitated new employee orientation, promoting alignment with organizational objectives.
- Oversaw and coordinated communications within assigned territory.
- Recruited and interviewed applicants to place candidates on the right assignments.
- Coordinated scheduling, policy implementation, and manager collaboration to enhance operational procedures and clarify objectives.
- Recruited and interviewed applicants to place candidates on right assignments.
- Managed communications within assigned territory, ensuring effective information flow.
Education
Bachelor of Science - Physical Education And Sports Management
Skills
Video surveillance
Surveillance expertise
Incident reporting
Incident reporting
Security protocols
Crisis Management
Response procedures
Decision Making
Good Judgment
Call Management
EMS Dispatch
Information relay
Computer Skills
Casino Security Protocols
911 database management
Radio Frequencies Monitoring
NCIC Database
Multitasking skills
Works Well Under Pressure
Communication skills
Active Listening
Critical Thinking
Map Reading Abilities
BLS certification
CPR and First Aid
CCTV surveillance
Surveillance Incident Documentation
Casino Compliance Standards
Regulatory Compliance Monitoring
Advanced Monitoring Techniques
Incident Analysis Techniques
Policy enforcement
Detection software
Guest Interaction Management
Incident reporting
Activity monitoring
Operational Oversight Coordination
Certification
- Emergency Medical Dispatch (EMD)- expired
- Communications Training Officer (CTO) -expired
- CPR and First Aid (expired)
- NCIC and CBI -expired
Education and Training
other
Timeline
Surveillance Shift Supervisor
Monarch Hotel and Casino
11.2023 - CurrentRead More
Emergency Dispatcher
Jeffco Public Schools
10.2021 - 08.2023Read More
Emergency Communications Technician
Denver City and County
05.2016 - 08.2021Read More
Operations Dispatch Supervisor
First Transit
01.2015 - 05.2016Read More
Slippery Rock University of Pennsylvania
Bachelor of Science from Physical Education And Sports Management
Read More