Daniel Joseph Pintado

• Rated an eBay "Top Seller" - consistently delivering outstanding performance to customers
• 100% 5-Star customer service satisfaction rating from buyers
• Developed store policies and procedures to ensure customer satisfaction.
• Managed inventory levels, restocking shelves as needed.
• Maintained records of sales, profits and losses within the store.
• Analyzed financial data to identify trends that could improve operational performance.
• Implemented marketing campaigns to increase brand visibility and attract new customers.
• Created a unique shopping experience for customers by providing personalized service.
• Assisted with purchasing decisions based on customer demand and current market conditions.
• Resolved customer complaints in a timely manner while maintaining a positive attitude.
• Cultivated relationships with customers to promote repeat business.
• Negotiated contracts with vendors to secure best prices for products.
• Monitored competitor activities to stay informed of industry changes.
• Identified areas of improvement for increased productivity or cost savings initiatives.
• Prepared for new product lines and seasonal changes by running in-store and online clearance events.
• Kept records for production, inventory, income and expenses.
• Determined pricing for products or services based on costs and competition.

Advising clients on their energy plans, explaining gas and electricity bills, offering bill comparisons, upselling energy plans, trouble shooting high bills and offering solutions for reducing bills, discussing payment plans

Recipient of several 'Outstanding Customer Service' awards within my short tenure.

Delivered exceptional support while managing multiple accounts simultaneously, ensuring timely resolution of inquiries.

• Assisted students with organizing and summarizing lecture notes.
• Compiled student notes into comprehensive documents for review.
• Utilized audio recording devices to capture class lectures accurately.

• Developing blog content and course materials for postgraduate course titled Psychotherapy Essentials
• Co-author of Safewards academic paper.

• Worked with key stakeholders of all levels to develop and inform service planning, implementation and delivery
• Conducted market research-style workshops with mental health service users to obtain feedback
• Developed written reports for executive level staff to align service delivery standards with customer expectations

• Inbound call centre roll. Advised on Fair Work Act (FW; 2009), Enterprise Bargaining Agreements, and Modern Awards over phone and via email.
• Provided advice to business owners on best practices for managing employee relations matters.
• Provided advice and information to employees on employment matters such as unfair/constructive dismissals, wage rates and underpayments, and sham contracts

• Acquisition and provision of specialist knowledge of business and tourist visas
• Relayed visa status information to CALD clients.
• Provided customers with accurate information regarding visa application requirements, deadlines, and procedures.
• Assisted customers in completing the necessary paperwork for their visa applications.
• Directing customers to Department website and guiding them through information

• Answered high volume of inbound calls from general public regarding:
• progress of tax returns
• information on Notice of Assessments
• How to complete tax returns
• payment plans for outstanding tax debts
• Mastered CRM software Sobel and similar applications