DANIELA MARIA URZOLA MOGUEA
Barranquilla
Summary
Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs. Track record of fostering strong relationships with vendors and clients to maintain seamless operations.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Lean Solutions
08.2021 - 10.2024
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Developed training programs for new hires, significantly improving their understanding of logistics operations.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Bilingual Agent
SITEL DE COLOMBIA S.A.
10.2020 - 07.2021
- Facilitated smooth business transactions, interpreting contracts and legal documents between parties.
- Managed high call volumes efficiently while maintaining a professional demeanor and quality service for all customers.
- Improved team productivity by assisting with bilingual tasks when needed.
- Clarified customer requirements, probed for understanding and used decision-support tools and resources to appropriately offer resolution to customer.
- Provided timely feedback to management regarding customer concerns or suggestions, allowing for prompt resolution or improvement measures.
- Leading customer service teams in specific projects.
Intern
Hotel Interamericano
03.2018 - 08.2018
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Education
Bachelor of Tourism Management - Economics
Universidad Del Atlántico
Technologist in Tourism Management - Economics
Universidad Del Atlántico
Specialist Technician in Tourism Operation - Economics
Universidad Del Atlántico
English Course - Languages
Universidad Del Atlántico
Skills
- Quality Assurance
- Decision-Making
- Team Guidance and Management
- Problem-Solving
- Coaching and Mentoring
- Efficiency Improvement
- Logistics Analysis
- Scheduling Coordination
- Strategic Planning
- Punctual and Dependable
- Client Relations
- Customer Service
Languages
Spanish
Native language
English
Advanced
C1
Italian
Intermediate
B1
Timeline
Logistics Coordinator
Lean Solutions
08.2021 - 10.2024
Bilingual Agent
SITEL DE COLOMBIA S.A.
10.2020 - 07.2021
Intern
Hotel Interamericano
03.2018 - 08.2018
Bachelor of Tourism Management - Economics
Universidad Del Atlántico
Technologist in Tourism Management - Economics
Universidad Del Atlántico
Specialist Technician in Tourism Operation - Economics
Universidad Del Atlántico
English Course - Languages
Universidad Del Atlántico
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