Bilingual Agent
Teleperformance
- Handle customer inquiries in English and Spanish, providing assistance with billing, account management, and general service concerns.
- Manage billing-related requests, including processing payments, resolving disputes, and explaining charges.
- Offer and promote different service packages, assisting customers in selecting the best options based on their needs.
- Engage in sales and retention strategies, upselling relevant products and services to maximize customer satisfaction and company revenue.
- Utilize CRM systems to document interactions, update customer accounts, and ensure efficient service.
- Consistently meet and exceed performance metrics (KPIs), including customer satisfaction, issue resolution, and sales targets.
