Daniela Correa Muñoz
Medellín
Summary
Performed the role of hospitality and tourism assistant, managing the position of receptionist in a hotel for over one year, offering services to the company and complying with the standards in relation to the quality of hotel service. Additionally, more than 6 years of experience in support group, customer service, and team lead roles to develop customer management skills focused on the company's performance activities.
Overview
7
7
years of professional experience
Work History
Team Leader
ILINGO2
Medellin, ANT
08.2017 - 02.2024
Receptionist
NH HOTEL COLLECTION ROYAL
07.2016 - 7 2017
- Reception, customer service , check in and check-out procedures, invoices, cash management, room assignments, transportation scheduling.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
Education
Middle School - Elementary And Middle School
Mario Umana Middle School Academy
Boston, Massachusetts 05.2001 -
High School Diploma -
I E IDEM San Antonio De Prado
Medellin, Colombia 05.2001 -
Hospitality And Tourism Assistant -
Itelme
Medellin, Colombia 05.2001 -
Administrative Assistant - Executive Assistant And Executive Secretary
Compucec
Medellin, Colombia 05.2001 -
Skills
Attentive
Detailed Oriented
Active to listening
Multitasking
Courteous and Professional
Data Entry
Call Answering and Routing
Self Motivation
Customer Success
Customer Service
Personal Information
Marital Status: Single women
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Proficient
C2
Training
- Elementary School, 01/2004, 12/2009, Mario Umana Middle Scholl Academy, Boston Massachusetts
- High School, 01/2010, 11/2014, I.E IDEM San Antonio de Prado, San Antonio de Prado
- Assistant Technician in Hospitality and Tourism, 2015, 2017, ITELME, Medellín, Antioquia
- Business administrative assistant, 2021, 2022, COMPUCEC, Medellín, Antioquia
Timeline
Team Leader
ILINGO2
08.2017 - 02.2024
Receptionist
NH HOTEL COLLECTION ROYAL
07.2016 - 7 2017
Middle School - Elementary And Middle School
Mario Umana Middle School Academy
05.2001 -
High School Diploma -
I E IDEM San Antonio De Prado
05.2001 -
Hospitality And Tourism Assistant -
Itelme
05.2001 -
Administrative Assistant - Executive Assistant And Executive Secretary
Compucec
05.2001 -