Daniela Zavala
Brighton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
4
4
years of professional experience
Work History
QMAP
Northglenn Heights Assisted Living
2026.01 - Current
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
QMAP/Elderly Caregiver
Bethesda Assisted Living
2025.09 - 2025.11
- Monitored and documented resident health metrics, ensuring accurate reporting to nursing staff for timely interventions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
- Administered medications to ensure timely healthcare for each resident.
- Monitored vital signs and reported changes to healthcare professionals, ensuring prompt medical attention.
- Encouraged residents to engage in physical exercises, contributing to their mobility and physical well-being.
- Conducted regular safety checks of equipment and facilities, preventing potential hazards.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Monitored clients' overall health and well-being and noted significant changes.
QMAP Lead
Bonaventure of Thornton
2024.05 - 2025.09
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Collaborated closely with interdisciplinary team members such as physicians, nurses and therapists to coordinate optimal levels of care for each patient.
- Provided emotional comfort to those who were grieving the loss of a loved one or dealing with terminal illness diagnosis.
- Supervised staff of caregivers, delegating assignments efficiently while providing support and training as needed.
- Monitored changes in condition or behavior that could indicate a need for additional medical attention or intervention.
- Performed various administrative duties such as scheduling appointments, ordering supplies and completing paperwork in a timely manner.
- Cultivated strong relationships with family members to provide updates on patient progress and address any concerns they may have had.
- Ensured compliance with HIPAA regulations by protecting confidential patient information from unauthorized access.
- Assisted residents in activities of daily living to maintain health and dignity.
- Responded to resident dining needs and assisted with feeding.
- Responded appropriately to physical, emotional and developmental needs of residents.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
QMAP
The Bridge at Longmont
2022.04 - 2024.05
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Participated in ongoing training to enhance own job skills and knowledge.
- Reported health changes and provided proper documentation to appropriate staff.
- Maintained secure environment for staff and residents, following established safety standards.
- Educated family members on how to provide safe home care for their loved ones.
Caregiver/QMAP
Alta Vita Memory Care Centre
2021.10 - 2022.04
- Performed light housekeeping duties including laundry, meal preparation.
- Helped clients with daily tasks, such as laundry, housekeeping, and oral care.
- Assisted residents in activities of daily living to maintain health and dignity.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
- Developed meaningful relationships with clients, understanding their personal stories and daily routines.
Education
High School Diploma -
Olde Columbine High School
1200 S Sunset, Longmont CO 805012020-05
Skills
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Multitasking
- Problem-solving
- Multitasking Abilities
- Computer skills
- Decision-making
- Attention to detail
- Task prioritization
- Time management
- Medical record-keeping
- Medication management
- Documentation
- HIPAA compliance
- Heavy lifting
- [Language] fluency
Timeline
QMAP
Northglenn Heights Assisted Living
2026.01 - Current
QMAP/Elderly Caregiver
Bethesda Assisted Living
2025.09 - 2025.11
QMAP Lead
Bonaventure of Thornton
2024.05 - 2025.09
QMAP
The Bridge at Longmont
2022.04 - 2024.05
Caregiver/QMAP
Alta Vita Memory Care Centre
2021.10 - 2022.04
High School Diploma -
Olde Columbine High School