Daniela Villa
Industrial Engineer
Montreal,QB
Summary
Talented professional with top-level skills in Project Management and Customer Service. Likeable personality and customer-focused background coupled with expertise in Telecommunications and finance. Ready to tackle new challenges and build success with exciting organization.
Overview
2
2
Certifications
17
17
years of post-secondary education
5
5
years of professional experience
Work History
Head of Operations
Droomtech
Barranquilla, Atlantico
02.2021 - Current
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Propose improvements to methods, system and procedures in the company
- Plan the reorganization of the operations area
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Assist staff with administrative or technical problems
Team Leader Supervisor
Quantica (BPO Company working for Scopely)
Barranquilla, Atlantico
05.2020 - 02.2021
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Develop action plans, provide expertise in response to client needs.
- Identify training needs and train workers in job duties.
- Assist staff with administrative or technical problems
- Establish work schedules (forecast using excel)
- Submit operations reports and others
- Control campaign KPIs (Power BI)
Executive Manager
Consware
Barranquilla, Atlantico
09.2019 - 02.2020
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Plan, organize, direct, control and evaluate the activities of the company
- Analysis the viability of projects (using Microsoft Project and Power BI)
- Preparation of projects financial analysis (Excel)
- Determination of functional requirements for projects
- Assist staff with administrative or technical problems
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Production Manager
C.I. Energia Solar
Barranquilla, Atlantico
03.2018 - 02.2019
- Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability.
- Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
- Compile detailed assemblies and specifications from production order
- Estimate materials and labour required for every production order
- Plan the schedule of the orders weekly
- Coordinate the shipment of orders
- Prepare various reports of the progress of work, materials used, rates of production and other production information. (Excel and word reports)
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Senior Customer Service Analyst
Christus Sinergia (Health Assurance Company)
Barranquilla, Atlantico
01.2017 - 03.2018
- Responded to customer requests for services and company information.
- Develop action plans, provide expertise in response to client needs, and support and advise project teams
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Business Process Analyst
Serfinansa
Barranquilla, Atlantico
06.2015 - 01.2017
- Assessed business processes and identified ways to boost improvement.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Plan, develop and organize the policies and procedures of the company
- Documented procedures and business processes and shared information with appropriate stakeholders.
Education
Master in Project Management - Project Management
Universidad Del Norte
Colombia 07.2016 - 09.2017
Bachelor of Science - Industrial Engineering
Universidad Autonoma Del Caribe
Colombia 07.2009 - 10.2014
High School Diploma -
Colegio San José
Colombia 01.1999 - 06.2009
Skills
Knowledge of business operations
Project planning and development
Lean manufacturing and design
Project Management
Customer service
Strategic Planning
Database Management
Business Operations Proficiency
Certification
SMPC - Scrum Master Professional Certificate
Timeline
Head of Operations
Droomtech
02.2021 - Current
Team Leader Supervisor
Quantica (BPO Company working for Scopely)
05.2020 - 02.2021
SMPC - Scrum Master Professional Certificate
01-2020
Executive Manager
Consware
09.2019 - 02.2020
Production Manager
C.I. Energia Solar
03.2018 - 02.2019
Senior Customer Service Analyst
Christus Sinergia (Health Assurance Company)
01.2017 - 03.2018
Master in Project Management - Project Management
Universidad Del Norte
07.2016 - 09.2017
Business Process Analyst
Serfinansa
06.2015 - 01.2017
Bachelor of Science - Industrial Engineering
Universidad Autonoma Del Caribe
07.2009 - 10.2014
High School Diploma -
Colegio San José
01.1999 - 06.2009