Daniela Valencia Idarraga
Virtual Assistant / Customer Sucess
Pereira,
Summary
Bilingual assistant with sales and customer success experience working remotely with U.S. clients. Skilled at converting warm leads, and building strong client relationships that drive long-term satisfaction and retention. Known for being reliable, independent, and proactive when solving problems and supporting clients or a team. A collaborative team player who communicates clearly, adapts quickly in fast-paced environments, and is focused on delivering great experiences.
Overview
2027
2027
years of professional experience
2
2
Languages
Work History
Client Success Specialist
Destify
08.2024 - Current
- Manage client relationships and ensure a positive customer experience throughout the service process.
- Provide ongoing support and maintain strong client communication.
- Work remotely with U.S.-based clients and internal teams.
Sales Representative / Closer
Midwest Elite Properties
01.2023 - 01.2024
- Managed warm leads and guided clients through the sales process.
- Role quickly turned into closer position. Closed contracts and deals with qualified prospects.
- Used CRM systems to track pipelines, follow-ups, and client communication.
Team Leader
O'Clinicals
2020 - 2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Customer Service Manager
LinkGraph
01.2021 - 01.2023
- Oversaw customer service operations and handled complex client inquiries.
- Maintained strong client relationships and improved customer satisfaction.
- Used HubSpot and other CRM systems to track communication and service performance.
Education
High School Diploma -
Academies @ Englewood
Englewood, New Jersey, USASkills
- Virtual Assistant
- Administrative Support
- Customer Success
- Client Onboarding
- Client Relationship Management
- CRM Platforms (HubSpot & others)
Timeline
Client Success Specialist
Destify
08.2024 - Current
Sales Representative / Closer
Midwest Elite Properties
01.2023 - 01.2024
Customer Service Manager
LinkGraph
01.2021 - 01.2023
Team Leader
O'Clinicals
2020 - 2023
High School Diploma -
Academies @ Englewood
Additional Leadership Experience
- Oclinicals — Manager
- Accedo Colombia S.A.S — Manager (2016 – 2018)