Daniela Rivera

-Increased operational efficiency with the implementation of new technologies and innovative CRM service solutions.

-Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.

-Implemented standard operating procedures for consistent service delivery, leading to greater customer satisfaction scores.

-Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.

- Ensure effective team execution and timely delivery of sprint objectives while maintaining initiative momentum and a sustainable delivery pace.
- Oversee the implementation of projects within the scope of digital products, leveraging Agile frameworks to align with business goals.
- Develop and execute strategies from planning to development and support, ensuring seamless project implementation across LATAM.

- Implement efficient team execution by ensuring timely delivery of committed sprint objectives and aligning efforts with organizational priorities.
- Maintain initiative momentum and a consistent implementation pace to achieve project milestones effectively.
-Developed and maintained comprehensive project documentation, ensuring clear communication of objectives, timelines, and deliverables across all stakeholder groups.

- Coordinate projects, tasks, and service requests of small to medium scale, addressing both Information Technology and business domain requirements.
- Provide support in analyzing, evaluating, and implementing innovative operational initiatives at the corporate level to drive organizational efficiency.
- Promote the development of innovative, cost-effective services and products to enhance business value and market competitiveness

-Kept projects on schedule by managing deadlines and adjusting workflows.

-Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.