Daniela Osorio Salazar
Mechanical engeneer
Risaralda,CAL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in communications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
24-7 Ai.
07.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Teleperformance Colombia
08.2021 - 12.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled multiple calls a day, maintaining quality throughout the day.
Education
Bachelor of Science - Mechanical Engineering
Universidad Tecnologica De Pereira
Pereira12.2022
Skills
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Data Entry
Critical Thinking
Client Relations
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
24-7 Ai.
07.2022 - Current
Customer Service Representative
Teleperformance Colombia
08.2021 - 12.2021
Bachelor of Science - Mechanical Engineering
Universidad Tecnologica De Pereira
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