Daniela Medina Fernández
Pereira,RIS
Summary
Methodical and results-driven professional with experience in the Fintech sector. Skilled in analyzing streaming data, managing system updates, conducting remote connections, and leading staff audits. I have designed training modules, created customer profiles, and managed work plans.
Fluent in Spanish and English, I excel in bilingual interpretation and problem-solving, ensuring meticulous records and implementing operational improvements. Specialties include program implementation, quality assurance, and documentation management. Experienced in leading teams with strong communication, attention to detail, and a proactive approach.
Proficient in digital tools and remote work platforms, making me well-suited for remote bilingual roles.
Overview
11
11
years of professional experience
Work History
Quality Trainer
S&C Group SAS
07.2020 - Current
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Inspected products and worker progress throughout production.
- Evaluated employee performance on an ongoing basis, providing constructive feedback and actionable steps for improvement where necessary.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Nurse Assitant
Instituto Medico La Floresta
06.2015 - 10.2015
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Facilitated personal hygiene management, feeding and ambulation.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
Case Analyst
Mercantil Seguros
01.2014 - 05.2015
- Managed complex caseloads effectively by multitasking and maintaining strong attention to detail.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Collaborated with cross-functional teams for comprehensive case evaluations and resolutions.
- Enhanced case resolution efficiency by streamlining data analysis and documentation processes.
Education
Licenciatura - Enfermería
Universidad Politecnica Kleber Ramirez
Técnico Superior Universitario - Enfermería
Colegio Cruz Roja Venezolana
Skills
- Computer skills
- Adaptability and flexibility
- Microsoft office
- Customer focus
- Quality auditing
- Problem-solving
Languages
English
Timeline
Quality Trainer
S&C Group SAS
07.2020 - Current
Nurse Assitant
Instituto Medico La Floresta
06.2015 - 10.2015
Case Analyst
Mercantil Seguros
01.2014 - 05.2015
Técnico Superior Universitario - Enfermería
Colegio Cruz Roja Venezolana
Licenciatura - Enfermería
Universidad Politecnica Kleber Ramirez
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