DANIELA IBARRA

Key responsibilities include:

• Responding to customer inquiries via email or chat a timely and professional manner.
• Investigating issues related to orders, print quality, delays, or returns, and coordinating with internal teams and print partners.
• Guiding customers on platform use, including syncing products, managing SKUs, and understanding billing or pricing.
• Utilizing Zendesk, Jira, Hubspot and Confluence to report and investigate issues.
• Collaborated with colleagues and support staff to maximize team efficiency.

Key responsibilities include:

• Providing prompt and effective support to dental labs and clinics via email, phone, chat or remote sessions.
• Troubleshooting software and hardware issues related to digital dental systems. CAD/CAM Systems.
• Assisting with onboarding and training clients on Dental Axess products and integrations.
• Guiding users through updates, installations, system configurations, and best practices.
• Maintaining detailed case records and contributing to the ongoing improvement of support processes and documentation.

Key responsibilities include:

• Assisting dental professionals with technical support for 3Shape intra-oral scanner and software, including installations, updates, and troubleshooting.
• Guiding users through digital workflows, such as impression scanning, dental restoration design, orthodontic treatment planning, and integration with lab systems.
• Escalating issues to the technical team via CRM
• Delivering clear and professional communication via phone, email, and chat.
• Maintaining accurate documentation of support cases in CRM and contributing to knowledge base resources.
• Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.