Office 365
Daniela Guayacundo
Bachelor In Humanities & Languages-College Teaching Scpecialist
Bogota
Summary
Forward-thinking Learning Operations & Production Specialist bringing 8 years of expertise Education sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in English as a foreign language.
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and expectations.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Global Learning Production and Ops Specialist
Manpower In Mission For Johnson&Johnson Colombia
Bogota
04.2023 - Current
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
English as a Second Language Teacher
Colegio Bilingüe José Allamano
Bogota
05.2022 - 12.2022
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Developed activities and integrated technology to diversify instruction.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
English as a Second Language Teacher
Gimnasio Nuevo Modelia
Bogota
07.2021 - 02.2022
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Created new lesson plans based on course objectives.
- Created monthly academic status reports based on in-depth student evaluations.
- Assisted department head in establishing daily schedules, curriculum, and ESL activities.
English as a Second Language Teacher
Colegio Parroquial San Luis Gonzaga
Bogota
01.2019 - 05.2021
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Became a department head and set the base for bilingualism projects.
- Coordinated language immersive field trips that allowed students to associate knowledge with real-world experiences through learning projects designing end to end plans.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
English as a Second Language Teacher
Colegio San Rafael De Alicante
Bogota
02.2014 - 09.2018
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Became department head in establishing daily schedules, curriculum, and ESL activities.
Customer Service Specialist
Teleperformance
Bogota
12.2013 - 07.2014
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Developed customer service improvement initiatives to decrease customer wait times.
- Maintained and managed customer files and databases.
Education
High School Diploma -
Centro Juvenil Adoratrices
Comercial Highschool Degree 02.2006 - 12.2010
Bachelor in Humanities And Languages - Education
Universidad Libre
Bogota-Colombia 01.2011 - 04.2018
College Teaching Specialist - Adult Education
Universidad Piloto
Bogota Colombia 07.2019 - 09.2020
Skills
Customer Service
Software
Microsoft Teams
Zoom
Google Suit
Certification
IELTS-C1
Interests
Studying
Hiking
Reading
Listening to music
Global Connections
Timeline
Global Learning Production and Ops Specialist
Manpower In Mission For Johnson&Johnson Colombia
04.2023 - Current
IELTS-C1
12-2022
English as a Second Language Teacher
Colegio Bilingüe José Allamano
05.2022 - 12.2022
English as a Second Language Teacher
Gimnasio Nuevo Modelia
07.2021 - 02.2022
College Teaching Specialist - Adult Education
Universidad Piloto
07.2019 - 09.2020
English as a Second Language Teacher
Colegio Parroquial San Luis Gonzaga
01.2019 - 05.2021
English as a Second Language Teacher
Colegio San Rafael De Alicante
02.2014 - 09.2018
Customer Service Specialist
Teleperformance
12.2013 - 07.2014
Bachelor in Humanities And Languages - Education
Universidad Libre
01.2011 - 04.2018
High School Diploma -
Centro Juvenil Adoratrices
02.2006 - 12.2010
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