Office 365
Daniela Guayacundo
Bachelor In Humanities & Languages-College Teaching Scpecialist
Bogota
Summary
Forward-thinking Learning Operations & Production Specialist bringing 8 years of expertise Education sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in English as a foreign language.
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and expectations.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Global Learning Production and Ops Specialist
Manpower In Mission For Johnson&Johnson Colombia
Bogota
04.2023 - Current
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
English as a Second Language Teacher
Colegio Bilingüe José Allamano
Bogota
05.2022 - 12.2022
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Developed activities and integrated technology to diversify instruction.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
English as a Second Language Teacher
Gimnasio Nuevo Modelia
Bogota
07.2021 - 02.2022
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Created new lesson plans based on course objectives.
- Created monthly academic status reports based on in-depth student evaluations.
- Assisted department head in establishing daily schedules, curriculum, and ESL activities.
English as a Second Language Teacher
Colegio Parroquial San Luis Gonzaga
Bogota
01.2019 - 05.2021
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Became a department head and set the base for bilingualism projects.
- Coordinated language immersive field trips that allowed students to associate knowledge with real-world experiences through learning projects designing end to end plans.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
English as a Second Language Teacher
Colegio San Rafael De Alicante
Bogota
02.2014 - 09.2018
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Became department head in establishing daily schedules, curriculum, and ESL activities.
Customer Service Specialist
Teleperformance
Bogota
12.2013 - 07.2014
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Developed customer service improvement initiatives to decrease customer wait times.
- Maintained and managed customer files and databases.
Education
High School Diploma -
Centro Juvenil Adoratrices
Comercial Highschool Degree 02.2006 - 12.2010
Bachelor in Humanities And Languages - Education
Universidad Libre
Bogota-Colombia 01.2011 - 04.2018
College Teaching Specialist - Adult Education
Universidad Piloto
Bogota Colombia 07.2019 - 09.2020
Skills
Customer Service
Active Listening
Attention to Detail
Dependable and Responsible
Organization and Time Management
Teamwork and Collaboration
Communication Skills
Multicultural Mentality
Creativity
Problem Solving
Software
Microsoft Teams
Zoom
Google Suit
Certification
IELTS-C1
Interests
Studying
Hiking
Reading
Listening to music
Global Connections
Timeline
Global Learning Production and Ops Specialist
Manpower In Mission For Johnson&Johnson Colombia
04.2023 - Current
IELTS-C1
12-2022
English as a Second Language Teacher
Colegio Bilingüe José Allamano
05.2022 - 12.2022
English as a Second Language Teacher
Gimnasio Nuevo Modelia
07.2021 - 02.2022
College Teaching Specialist - Adult Education
Universidad Piloto
07.2019 - 09.2020
English as a Second Language Teacher
Colegio Parroquial San Luis Gonzaga
01.2019 - 05.2021
English as a Second Language Teacher
Colegio San Rafael De Alicante
02.2014 - 09.2018
Customer Service Specialist
Teleperformance
12.2013 - 07.2014
Bachelor in Humanities And Languages - Education
Universidad Libre
01.2011 - 04.2018
High School Diploma -
Centro Juvenil Adoratrices
02.2006 - 12.2010