Daniela Gomez
Bachelor Degree In International Business
Barranquilla,ATL
Summary
Goal-oriented customer service and sales coordinator with distinguished experience in logistics services and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Coordinator
Transportes Guerrero
08.2022 - 04.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
.
Logistics Coordinator
Transportes Sarvi
08.2021 - 07.2022
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Logistics Sales Coordinator
Solimat Ltda
08.2018 - 08.2021
- Managed a diverse portfolio of clients, customizing logistics solutions to meet their unique needs and preferences.
- Analyzed market trends to identify potential business opportunities and develop targeted sales strategies.
- Increased overall productivity with effective time management and prioritization of tasks for the logistics team.
- Developed strong relationships with carriers and vendors, ensuring timely deliveries and cost-effective solutions for customers.
Education
Bachelor of Science - International Business
Universidad Del Norte
Barranquilla, Colombia 07.2013 - 09.2018
Skills
- Customer service excellence
Effective negotiation
Logistics Services support
Customer Focus
Customer service excellence
Timeline
Customer Service Coordinator
Transportes Guerrero
08.2022 - 04.2024
Logistics Coordinator
Transportes Sarvi
08.2021 - 07.2022
Logistics Sales Coordinator
Solimat Ltda
08.2018 - 08.2021
Bachelor of Science - International Business
Universidad Del Norte
07.2013 - 09.2018
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