Daniela Durán López
Bucaramanga
Summary
Economist, MBA and Master in Project management with 5 years of experience specially leadering and coordinating diverses projects in a multinational call center enviroment (BPO). Professional skilled in driving project success through effective planning, coordination, and problem-solving. Adept at collaborating with teams and ensuring seamless adaptation to changing requirements. Strong abilities in risk management, process improvement, detail attention and stakeholder communication. Known for reliability, versatility, and results-oriented mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Management Analyst
Majorel – Teleperformance
05.2021 - Current
- I led a total of 32 projects in various areas, including operations, human resources, IT, audits, and other cross-functional projects, coordinating multidisciplinary teams and ensuring the timely and successful delivery of each project.
- I designed a series of internal document templates that served as a basis for the Project Management process creation for tracking operational launches.
- Optimized project outcomes by identifying risks early and implementing mitigation plans.
- Established strong working relationships with clients and the stakeholders fostering trust and open communication throughout the duration of projects.
- Planned, designed, and scheduled all phases for large projects since begining to end ensuring timelines.
Logistics Operations Assistant
Importaciones RGB LED
01.2020 - 03.2021
- I was responsible for monitoring and constantly updating inventory levels, ensuring product availability and avoiding stockouts.
- I coordinated the logistics processes for transporting products from suppliers in China to the company's warehouses in Bucaramanga.
- I was responsible for preparing and managing all necessary documentation for the import of LED lighting products, including commercial invoices, bills of lading, and customs permits.
Education
Master in Project Management - Project Management
Barcelona Business School | Isabel I University
Barcelona, Colombia10-2024
MBA - Business Administration
Barcelona Business School | Isabel I University
Barcelona, Colombia10.2024
Economist - Economics
Industrial University of Santander
Bucaramanga, Colombia09.2020
Skills
- Microsoft project
- Microsoft Teams
- Asana / Trello / Jira
- Risk Management
- Negotiation
- Project planning
- Teamwork
- Conflict Resolution
- Client relations
- Project management
- Planning and scheduling
- Stakeholder communications
Certification
- Scrum Project Management Course, Edutin Academy, Jan 2025 - Present
- Lean Six Sigma + Lean Yellow Belt Certification, Majorel, Bucaramanga, Colombia - May 2023
- English Certification Level B1 and B2, Latin American Language Institute, CELAI, Bucaramanga, Colombia - Sep 2019 - Apr 2021
- Data for Public Policy Effectiveness Course, Inter-American Development Bank (IDB) - Nov 2020 - Dec 2020
- Diploma in Financial Management, Polytechnic of South America - Oct 2020 - Nov 2020
- Diploma in Project Management, Polytechnic of Colombia, Medellín, Colombia - Feb 2018 - Mar 2018
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Publications
- Durán, D., Medina, S., Fajardo, Eddy, and Romero, Héctor (2020). Determinants of regional tourism competitiveness in Colombia. Utopia and Latin American Praxis. International Journal of Ibero-American Philosophy and Social Theory. pp. 204-221.
- https://produccioncientificaluz.org/index.php/utopia/article/view/34514
Timeline
Project Management Analyst
Majorel – Teleperformance
05.2021 - Current
Logistics Operations Assistant
Importaciones RGB LED
01.2020 - 03.2021
Master in Project Management - Project Management
Barcelona Business School | Isabel I University
MBA - Business Administration
Barcelona Business School | Isabel I University
Economist - Economics
Industrial University of Santander
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