Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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DANIELA CUNNINGHAM

DANIELA CUNNINGHAM

Parker

Summary

Take-charge professional, dependable, and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, invoicing, database management, customer service. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Small Business Owner

Etsy Shop
10.2019 - 08.2024
  • Developed business plans and strategies to grow small business.
  • Created Etsy shop page, uploaded images and descriptions of products, managed inventory levels, and monitored traffic to the site.
  • Developed marketing strategies for promoting the shop on social media platforms such as Instagram, Facebook, Twitter, Pinterest, and YouTube.
  • Managed customer inquiries via email and phone calls related to product availability and shipping information.
  • Handled customer service requests including returns and exchanges and refunds.
  • Implemented search engine optimization techniques to improve organic rankings on search engines such as Google or Bing.
  • Ensured compliance with applicable laws and regulations related to running an online business.
  • Provided technical support for shoppers who had difficulty navigating the store's checkout process.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delivered packages promptly and accurately to residential and commercial locations.
  • Successfully completed deliveries within specified time frames, while maintaining safety standards at all times.
  • Used excellent communication skills while interacting with customers in person or over the phone.

Assistant Manager

JL Cunningham Keepsakes Company
05.2015 - 10.2023
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints in a professional manner.
  • Facilitated returns or exchanges with minimal disruption to customers.
  • Completed paperwork accurately for all transactions according to company policies.
  • Tracked inventory levels to ensure adequate stock was available at all times.
  • Described merchandise and explained use, operation and care.
  • Bagged or packaged purchases and wrapped gifts.
  • Operate manual engraving device.

Education

High School Diploma - THEORETICAL path, HUMANITIES profile, PHILOLOGY, SPANISH BILINGUAL speciality

Elena Cuza National College
Craiova,Romania
06.2010

Associate of Arts - General Studies

Arapahoe Community College
Littleton, CO
08-2027

Skills

  • Trilingual
  • Verbal and Written Communication
  • Customer Service
  • Flexible and Adaptable
  • Self Motivation
  • Driven and Determined
  • Calm Under Pressure
  • Inventory Accuracy
  • Attention to Detail
  • Business Administration
  • Sales Tracking
  • Quality Assurance
  • Delivery Logistics
  • Relationship Building
  • Reliability
  • Empathy
  • Heavy Lifting
  • Problem-Solving
  • Time Management
  • Team Collaboration

Certification

  • CPR/AED: Adult, Child, Infant + First Aid (BLS) American Health Care Academy
  • DELE-Spanish Diploma Level B2. Instituto Cervantes Spain.

LANGUAGES

English
Romanian
Spanish Intermediate

Timeline

Small Business Owner

Etsy Shop
10.2019 - 08.2024

Assistant Manager

JL Cunningham Keepsakes Company
05.2015 - 10.2023

High School Diploma - THEORETICAL path, HUMANITIES profile, PHILOLOGY, SPANISH BILINGUAL speciality

Elena Cuza National College

Associate of Arts - General Studies

Arapahoe Community College

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DANIELA CUNNINGHAM