Daniel Zambrano Campo
Cartagena,BOL
Summary
Logistics Specialist with extensive experience in customer service and operations management in fast-paced environments. Expertise in coordinating complex shipments and building client relationships through tailored solutions. Proficient in issue resolution, ensuring customer satisfaction and repeat business. Eager to leverage logistics and customer service skills to contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Senior Customer Support Rep
United Call Centers / Spryr
11.2023 - Current
- Provided prompt customer support through multiple communication channels.
- Resolved customer inquiries using internal knowledge base and ticketing systems.
- Assists customers with solving problems.
- Answers incoming calls and emails from customers
- Led training sessions for L1 support staff to strengthen skills and service quality.
- Partnered with team members to refine customer service processes, enhancing overall support.
- Documented common product and service complaints to inform improvements.
Night Supervisor
Armstrong Transport Group
Fairborn, OH
07.2021 - 02.2026
- Supervised night operations to enhance workflow and ensure safety compliance.
- Resolved employee concerns and facilitated communication between shifts effectively.
- Implemented process improvements to enhance operational efficiency during nighttime hours.
- Responded promptly to emergencies following established protocols.
- Organized team board, assigned tasks, monitored driver progress, and coordinated with dispatch and warehouse staff to resolve issues efficiently.
- Ensured compliance with company procedures, maintained accurate records, and supported safe, efficient workflow during shifts.
- Strong communication, problem-solving skills, and attention to detail are essential.
Operations Associate - Colombian Branch Manager
Chatdesk INC
New York, New York
09.2019 - 10.2023
- Recruited, hired, and built a high-performing team for the Colombian branch.
- Coordinated daily operations for Colombian Branch, ensuring compliance with company policies.
- Enhanced onboarding and training programs to elevate expert performance and meet quality standards.
- Recruited and onboarded new Chatdesk Experts, with Chatdesk's seamless integration and exceptional performance.
- Collaborated with customer service, marketing, and e-commerce brand management teams to understand support needs and refine standard response processes.
- Developed online strategies to enhance the hiring process in Europe, the United States, and Australia.
- Analyzed customer feedback data to pinpoint opportunities for service enhancement.
Sales Floor Manager
Direct Connect
06.2017 - 09.2019
- Set sales targets and aligned the team to achieve monthly goals.
- Developed strategies that enhanced team productivity and performance outcomes.
- Trained and mentored team members on product knowledge and sales techniques.
- Analyzed data reports (Dispositions) to pinpoint improvement areas, resulting in high-quality leads for the sales team.
- Monitored team performance and delivered targeted feedback to drive continuous improvement.
- Conducted regular meetings with staff members to discuss new initiatives and goals.
Education
Some College (No Degree) - Petrochemical Processes
Tecnologico Comfenalco
CartagenaSkills
- Customer relationship management
- CRM software
- Ticketing systems
- Escalation management
- Shipping documentation
- Shipment tracking
- Transportation management
- Problem solving
- Attention to detail
- Adaptability
- Employee training
- Leadership Skills
References
- Andreina Guillen, +57 (304) 544-6390
- Andrew Olaleye, +1 (678) 882-2842
- Vince Virzi, +1 (847) 903-1245
Timeline
Senior Customer Support Rep
United Call Centers / Spryr
11.2023 - Current
Night Supervisor
Armstrong Transport Group
07.2021 - 02.2026
Operations Associate - Colombian Branch Manager
Chatdesk INC
09.2019 - 10.2023
Sales Floor Manager
Direct Connect
06.2017 - 09.2019
Some College (No Degree) - Petrochemical Processes
Tecnologico Comfenalco