Daniel Wylie
Colorado Springs
Summary
Senior renewal account manager with expertise in high-volume enterprise renewals in cybersecurity and public sector. Consistently exceeded quotas through strategic retention initiatives and effective multi-year contract negotiations. Managed portfolios generating $6M to $10M in annual recurring revenue.
Overview
12
12
years of professional experience
Work History
Senior Renewal Account Representative
OpenText
01.2023 - 04.2026
- Managed a $6M ARR cybersecurity renewal portfolio across SLED accounts, executing full renewal lifecycle management, account segmentation, retention strategy, and expansion opportunities.
- Managed high-volume end-to-end renewals across direct and channel/OEM environments, ensuring seamless collaboration with VARs, distributors, system integrators, and enterprise customers.
- Negotiated multi-year and premium support agreements to maximize retention and long-term customer value.
- Partnered with Sales, Customer Success, Legal/Contracts, channel partners to ensure on-time renewal execution and closure.
- Monitored customer engagement, support utilization, and account activity trends to proactively identify and mitigate churn risks.
- Ensured accurate renewal forecasting and pipeline visibility within Salesforce to support strategic decision-making.
- Supported expansion opportunities including upsell and cross-sell motions within existing enterprise accounts.
- Promoted to Senior Renewal Account Representative based on consistent quota overachievement, operational execution, and retention performance.
Renewal Account Representative
Micro Focus Government Solutions (MFGS)
01.2018 - 01.2023
- Executed full renewal lifecycle management across a high-volume SLED portfolio, coordinating with channel partners, sales teams, and customers to prioritize renewals and drive on-time closure.
- Managed a high-volume portfolio of 400–500 SLED accounts representing $6M–$10M in ARR across direct and channel-led renewal cycles.
- Consistently exceeded quota (~120%) and earned President’s Club honors (FY2021 and FY2022).
- Drove retention and expansion through multi-year renewals, return-to-support conversations, and optimized contracts for increased customer satisfaction.
- Utilized Salesforce for forecasting, pipeline management, and renewal tracking across large account portfolio.
- Partnered with account executives and strategic channel partners (VARs, system integrators) to navigate complex SLED procurement and close renewal deals on time.
- Identified at-risk accounts early and implemented targeted retention strategies, resulting in minimized churn and preserved revenue.
- Supported operational improvements in renewal processes and forecasting accuracy across the team.
Support Renewals Representative
Micro Focus (formerly HPE Software)
01.2014 - 01.2018
- Managed 300+ annual enterprise software renewals ($3M–$5M ARR) across North America while consistently exceeding quota.
- Identified renewal risk and executed proactive retention strategies to preserve recurring support revenue.
- Executed OEM and channel-driven renewals with HPE, distributors, and enterprise customers to ensure timely renewals.
- Coordinated with customers, field sales, and channel partners to advance renewals through sales cycle and address operational challenges.
- Collaborated with field sales to identify upselling opportunities and grow existing accounts.
- Managed Salesforce, SAP, and Excel for precise forecasting, pipeline management, and renewal tracking.
- Recognized as internal workflow and system super user, improving efficiency and supporting adoption of internal tools.
Education
BBA - Management & Marketing
University of Alaska Anchorage
Anchorage, AK01-2014
Skills
- Renewal strategy execution
- Renewal execution
- Software renewals
- Churn mitigation
- Account growth strategies
- Contract negotiation
- Forecasting and pipeline management
- High-volume account management
- Enterprise account management
- Renewal risk management
- Account segmentation and prioritization
- Enterprise subscription lifecycle
- Strategic partnership development
- CRM reporting and data analysis
- Cross-functional collaboration
- Adaptability and time management
Timeline
Senior Renewal Account Representative
OpenText
01.2023 - 04.2026
Renewal Account Representative
Micro Focus Government Solutions (MFGS)
01.2018 - 01.2023
Support Renewals Representative
Micro Focus (formerly HPE Software)
01.2014 - 01.2018
BBA - Management & Marketing
University of Alaska Anchorage