Daniel Viveiros
Colorado Springs
Summary
Motivated and experienced professional with a strong desire to contribute to a collaborative team. Thrives in dynamic and challenging environments. Seeking an opportunity to join an exciting and professional organization that values teamwork and achievement.
Overview
14
14
years of professional experience
Work History
General Manager of Operations
Psilovibe Church
04.2024 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
Sales Assistant
Planet Granite
05.2024 - 08.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales & Account Manager
Zsolt Granite Corporation
06.2021 - 04.2024
- Managed accounts for major clients such as custom home builders and large commercial projects.
Owner
The Monkey B Sandwich
04.2020 - 06.2021
- Handled all aspects of running a prominent Brazilian food truck in Orlando, FL.
Co-owner & General Manager
CLC Granite Works
12.2015 - 04.2020
- Managed all aspects of countertop fabrication and installation daily.
- Ensured seamless workflow by managing production timelines, resolving customer issues efficiently, and overseeing critical processes.
Quality Assurance Officer
Orange Lake Resorts
11.2013 - 12.2015
- Facilitated closure of all sales through the execution of customer agreements.
- Analyzed property contracts to optimize profitability through strategic upselling.
Quality Assurance Officer
Westgate Resorts
01.2011 - 11.2013
- Closed high-value sales agreements with clients with consistent professionalism.
Education
School of Real Estate -
Cameron Academy
Orlando, FL01.2011
Physical Education - Physical Education & Health Wellness
Faculdade de Alagoas - FAL
Maceió06.2002
Skills
- Leadership
- Excellent customer service
- Communication
- Adaptability
- Relationship building
- Team player
Awards
- Customer Service All-Star, Zsolt Granite Corporation
- 2022
- 2023
- Highest Residential Sales, Zsolt Granite Corporation
- Highest Residential Sales, Orange Lake Resorts
- 2013
- 2014
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Assistant
Planet Granite
05.2024 - 08.2024
General Manager of Operations
Psilovibe Church
04.2024 - Current
Sales & Account Manager
Zsolt Granite Corporation
06.2021 - 04.2024
Owner
The Monkey B Sandwich
04.2020 - 06.2021
Co-owner & General Manager
CLC Granite Works
12.2015 - 04.2020
Quality Assurance Officer
Orange Lake Resorts
11.2013 - 12.2015
Quality Assurance Officer
Westgate Resorts
01.2011 - 11.2013
School of Real Estate -
Cameron Academy
Physical Education - Physical Education & Health Wellness
Faculdade de Alagoas - FAL
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