Daniel Tomsha

· Orchestrate the delivery of defined services and custom configuration/builds for enterprise and mid-market accounts with a deep focus on project management and process governance.

· Engineer program success and long-term adoption for strategic customers through detailed planning and execution of program governance and service offerings.

· Drive cross-functional coordination between Professional Services, Dev/Ops, Product Owners, Customer Success, Sales Leadership and R&D departments.

· Develop and manage complex technical delivery project plans for scalable SaaS solutions while adhering to strict deadlines and KPIs.

· Report organizational KPIs and OKRs to senior-level and C-Suite leadership, highlighting key data and insights critical to go-to-market frameworks.

· Leverage AI and LLM to streamline processes and maximize output for internal and customer-facing engagements.

· Implement Agile methodologies, lead sprint planning, groom backlog and execute retrospectives and to accelerate timelines, drive efficiency, and maximize output.

· Proactively identify potential risks and create mitigation plans minimizing potential escalation and impact on the engagement.

· Secure executive buy-in from stakeholders throughout the course of the project and product lifecycle which directly lead to year-over-year retention, renewals and upsells.

· Forecast team utilization to predict revenue recognition and refine resource allocation across the company’s portfolio of business.

· Streamline change management in mid-flight operations to reduce customer friction and re-align projects to overarching customer initiatives.

· Craft detailed estimates and scopes of work based on comprehensive discovery to understand level of effort for optimal customer execution.

· Define requirements, validate prerequisites, and facilitate the creation of technical design documents in collaboration with Technical Architects and Developers.

· Triage customer support inquiries to identify common threads in the software development lifecycle (SDLC) and usage feedback for product enhancement.

· Institute best practices within the PMO, conveying these approaches and concepts to internal teams and relevant stakeholders.

· Led project initiatives from inception to completion, managing the day-to-day workflow including project planning, execution, and overall implementation.

· Responsible for the development and execution of large-scale initiatives totaling over $6M across digital, conceptual, and print platforms.

· Effectively partnered with cross-functional teams, including account, technical, UX, and creative disciplines along with external vendors.

· Engaged clients daily to establish and nurture firm connections through effective communication, transparent processes, and actionable insights.

· Developed detailed project plans and oversaw in-depth timelines ensuring all critical milestones are met to ensure deliverables are achieved on-time and within scope.

· Defined project scopes and assigned resources using a talent-to-task model leveraging disciplines including creative, UX, digital and production.

· Managed the daily and long-term financial health of client accounts and work with finance to maintain revenue generation and provide accurate projections.

· Collaborated with team leads to identify peaks and valleys in client work to maintain timely project activation and resource allocation.

· Managed multiple direct reports within the PMO consulting on their projects and creating growth opportunities for career development.