Learn a lot day by day
Daniel Rodriguez
Hotel & Tourism Graduate
Bogotá,DC
Summary
Original Travel Agent with over 4 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills in business travel and leisure travel.
Hardworking Customer Service Representative with 6 years of experience working within hotel and tourism industry. Trained in project and time management with extensive knowledge of Global Distribution System and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Corporate Travel Agent
Expreso Viajes Y Turismo
Bogotá, Bogotá
05.2019 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
Team Leader
Despegar
Bogotá, Bogotá
07.2018 - 04.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Optimized customer support by establishing collaborative service environment.
- Implemented new working processes which delivered continued improvements.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Travel Agent
Despegar
Bogotá, Bogotá
06.2017 - 07.2018
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Hotel Front Desk Receptionist
SENA
Bogotá, Bogotá
09.2015 - 09.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Entered customer data using ZEUS software and updated information whenever patrons changed rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Kept accounts in balance and ran daily reports to verify totals.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained transaction security by verifying payment cards against identification.
Education
Associate of Management - Tourism And Travel Management
SENA
Bogotá 04.2015 - 04.2017
High School Diploma -
Naciones Unidas
Bogotá 01.2001 - 11.2013
Skills
Company guidelines and procedures
Hotel accommodations
Multi-line phone systems
Welcoming guests
Correspondence management
Cash Handling
Problem-solving skills
Teamwork
Travel research
Ticketing rules
Customer service
Hotel reservations
International travel familiarity
Airline fares understanding
Executive travel
Itineraries
Interpersonal communications
Interests
Reading
Boxing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Global Distribution System
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Quote
He who is not courageous enough to take risks will accomplish nothing in life.
Muhammad Ali
Timeline
Corporate Travel Agent
Expreso Viajes Y Turismo
05.2019 - Current
Team Leader
Despegar
07.2018 - 04.2019
Travel Agent
Despegar
06.2017 - 07.2018
Hotel Front Desk Receptionist
SENA
09.2015 - 09.2016
Associate of Management - Tourism And Travel Management
SENA
04.2015 - 04.2017
High School Diploma -
Naciones Unidas
01.2001 - 11.2013