Daniel Phillips
Golden
Summary
Results-driven events and hospitality professional with extensive experience in event planning, guest services, and team leadership. Proven ability to manage high-profile events, optimize operations, and enhance client satisfaction. Adept at coordinating logistics, training staff, and delivering seamless experiences across corporate, private, and luxury hospitality settings.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
2
2
Certifications
Work History
Banquet Captain
The Club at Rolling Hills
2023.08 - Current
- Oversaw all aspects of banquet events, from pre-event planning to post-event breakdown, ensuring flawless execution and client satisfaction
- Coordinated and executed complex events, including golf tournaments, weddings, corporate gatherings, and celebrations of life, managing logistics, vendors, and guest experience
- Managed and trained banquet staff, fostering a high-performance team culture and enhancing overall service quality
- Proactively identified and resolved potential service issues, maintaining a smooth and enjoyable guest experience
Bartender
Miners Saloon
2023.03 - 2024.03
- Crafted innovative cocktails and contributed original recipes to the rotating cocktail menu, showcasing creativity and mixology expertise
- Maintained extensive knowledge of spirits, wine, and beer selections to offer personalized recommendations and elevate the guest experience
- Assisted with event coordination and private party bookings, ensuring seamless execution of special events
Customer Success Manager
LawToolBox
2023.04 - 2023.08
- Built and maintained strong client relationships, ensuring high satisfaction and retention
- Implemented customer engagement strategies that improved client retention and satisfaction scores
Bartender
Red Rocks Country Club
2022.08 - 2023.04
- Worked closely with the Event Manager to execute banquets, weddings, and corporate events
- Crafted high-quality cocktails and provided personalized beverage recommendations to enhance the guest experience in a high-volume, event-driven environment
Product Specialist
WHOOP
2020.07 - 2022.08
- Provided product expertise to clients and internal teams, translating technical details into actionable insights for improved user adoption
- Worked closely with engineers and designers to refine product functionality based on customer feedback and data-driven insights
Customer Service Associate
WHOOP
2020.03 - 2020.07
- Provided frontline customer support, troubleshooting product issues and ensuring seamless user experiences
Spa Suites Butler
Rustic Inn at Jackson Hole
2017.12 - 2018.07
- Served as a dedicated butler for high-end clients in an exclusive Spa Suites retreat within a boutique hotel, providing end-to-end luxury hospitality from arrival to departure
- Provided full-service hospitality, handling every aspect of the guest experience, including flight coordination, airport transfers, itinerary planning, vendor partnerships, and personalized trip execution
Vacation Coordinator
Vail Resorts
2013.08 - 2016.01
- Converted inbound leads into vacation package sales, optimizing revenue across Vail Resorts' premier lodging and ski destinations by delivering tailored travel solutions
Education
Bachelor of Business Administration - Marketing
University of Central Oklahoma
Edmond, OKSkills
Event Planning & Execution
Team Leadership & Staff Coordination
Client Relations & VIP Services
Banquet & Catering Operations
Certification
TIPS Alcohol Certification
Timeline
Banquet Captain
The Club at Rolling Hills
2023.08 - Current
Customer Success Manager
LawToolBox
2023.04 - 2023.08
Bartender
Miners Saloon
2023.03 - 2024.03
Bartender
Red Rocks Country Club
2022.08 - 2023.04
Product Specialist
WHOOP
2020.07 - 2022.08
Customer Service Associate
WHOOP
2020.03 - 2020.07
Spa Suites Butler
Rustic Inn at Jackson Hole
2017.12 - 2018.07
Vacation Coordinator
Vail Resorts
2013.08 - 2016.01
Bachelor of Business Administration - Marketing
University of Central Oklahoma