Daniel Mauricio Cuéllar Ordóñez
BOGOTÁ D.C,DC
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry’s best practices.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Instituto Geográfico Agustín Codazzi
Bogotá, Colombia
04.2026 - Current
- Coordinated office operations to enhance workflow efficiency and productivity.
- Managed scheduling and calendar appointments for senior management, ensuring optimal time allocation.
- Assisted in the preparation of reports and presentations, improving communication clarity and effectiveness.
- Developed and maintained filing systems, streamlining document retrieval processes for team members.
Sales Manager
Pop Savings
Remote
06.2019 - Current
- Led sales team to exceed quarterly targets through effective strategy development and implementation.
- Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
- Developed training programs for new sales personnel, enhancing product knowledge and customer engagement skills.
- Collaborated with marketing teams to create promotional campaigns that drove increased brand awareness and customer acquisition.
Revolving Credit Representative
Scotiabank
Bogotá, Colombia
11.2025 - 04.2026
- Managed customer inquiries regarding credit applications and account balances.
- Evaluated creditworthiness of applicants using internal risk assessment tools.
- Collaborated with cross-functional teams to streamline credit processing procedures.
- Developed training materials for new staff on credit policies and compliance standards.
Worforce Analyst I
Iqor
Medellín, Colombia
08.2024 - 11.2025
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Increased operational transparency by developing and implementing new reporting framework.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
- Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Managed real-time inbound call traffic across multiple contact center locations.
Bilingual Agent
Iqor
Medellín, Colombia
09.2023 - 08.2024
- Participated in training sessions to continuously improve language skills and stay up-to-date on industry trends and best practices.
- Provided timely feedback to management regarding customer concerns or suggestions, allowing for prompt resolution or improvement measures.
- Maintained comprehensive records of all interactions with clients, ensuring efficient follow-up actions were taken when needed.
- Coordinated scheduling of appointments and meetings involving international partners, taking into consideration time zones and cultural nuances.
- Expedited resolution of client issues, liaising between various departments as necessary for seamless communication.
- Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
- Clarified customer requirements, probed for understanding and used decision-support tools and resources to appropriately offer resolution to customer.
Human Resources Manager
Panadería Beka
Popayán
04.2021 - 05.2023
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events and incentive programs.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Bilingual Customer Service Representative
Teleperformance
Popayán, Colombia
05.2021 - 01.2023
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
General Manager
911 drinks
Popayán
02.2016 - 10.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Teacher
Colegio inmaculado Corazón de María CICMA
Popayán
02.2016 - 05.2017
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Planned and implemented integrated lessons to meet national standards.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
Bachelor of Business Administration - Business Administration And Management
Fundación Universitaria De Popayán
Popayán, Cauca, ColombiaInternational Business Economics, Development Economics And International Development
Universidad Icesi
Cali, Valle Del Cauca, ColombiaHigh School Diploma - undefined
Seminario Menor De Popayán
Popayán, Cauca, ColombiaSkills
- Effective Planning
- Computer Literacy
- Labor Agreements
- Advertising Techniques
- Office Administration
- Administrative Support
- Project Management
- Labor Negotiations
- Human Resources Operations
- IBM SPSS Statistics
- Microsoft Office
- Word Processing
- Sorting and Labeling
- Business Administration
- Mail Handling
- Talent Management
- Job Applicant Interviews
- Personnel Information Systems
- File and Records Management
- Contract Negotiation
- Microsoft Outlook
- Compensation and Benefits
- Customer service
- Data entry
- Computer skills
- Office administration
- Targeted marketing
- Social media advertising
- Sales performance
- Strategic planning
- Marketing analytics
Languages
Spanish: Native language
English: B2 Upper intermediate
German: A1 Beginner
Timeline
Administrative Assistant
Instituto Geográfico Agustín Codazzi
04.2026 - Current
Revolving Credit Representative
Scotiabank
11.2025 - 04.2026
Worforce Analyst I
Iqor
08.2024 - 11.2025
Bilingual Agent
Iqor
09.2023 - 08.2024
Bilingual Customer Service Representative
Teleperformance
05.2021 - 01.2023
Human Resources Manager
Panadería Beka
04.2021 - 05.2023
Sales Manager
Pop Savings
06.2019 - Current
General Manager
911 drinks
02.2016 - 10.2019
Teacher
Colegio inmaculado Corazón de María CICMA
02.2016 - 05.2017
International Business Economics, Development Economics And International Development
Universidad Icesi
High School Diploma - undefined
Seminario Menor De Popayán
Bachelor of Business Administration - Business Administration And Management
Fundación Universitaria De Popayán