Microsoft 365
Daniel Manco
Customer Service Agent
Medellín
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Amazon. Excelled in resolving complaints with empathy and professionalism, boosting repeat business. Skilled in active listening and Microsoft Excel, adept at handling high-stress situations and complex inquiries, ensuring efficient and effective outcomes.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Field Data Collector
Yandex.Market
12.2024 - Current
- Increased efficiency in data management by organizing and maintaining detailed records of all collected information.
- Safeguarded sensitive information through adherence to strict confidentiality protocols during the entire data collection process.
- Actively communicated with team leads regarding any issues or obstacles encountered during data collection, ensuring prompt resolution and minimal delays.
- Enhanced data accuracy by diligently collecting and recording field data through various methods.
Customer Service Representative
Amazon
07.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Teaching Assistant
LCN
08.2023 - 01.2024
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Completed daily reports on attendance and disciplinary performance.
- Provided individualized tutoring and small group support to enhance learning concepts.
Customer Service Representative
Iqor
05.2023 - 07.2023
- Handled customer inquiries via email in a timely and professional manner.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions for future reference.
- Demonstrated exceptional conflict resolution skills under pressure, ensuring professionalism and effective outcomes.
Education
No Degree -
Inem
Medellin, Colombia 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Data entry
Call center experience
Data collection
Computer proficiency
Team collaboration
Microsoft Excel
Software
CRM
Skyspeed
Excel
MySQL
Timeline
Field Data Collector
Yandex.Market
12.2024 - Current
Customer Service Representative
Amazon
07.2024 - 11.2024
Teaching Assistant
LCN
08.2023 - 01.2024
Customer Service Representative
Iqor
05.2023 - 07.2023
No Degree -
Inem
05.2001 -
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