Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Jaramillo Morales

Daniel Jaramillo Morales

Customer Support Agent
Manizales

Summary

Proactive and friendly customer service specialist dedicated to meeting and exceeding expectations in every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. I am actively seeking a Customer Service position where I can use my education and experience to add immediate value to an organization.

Overview

3
3
years of professional experience
2024
2024
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

5ca
Manizales, CAL
06.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed an average handling time of 6 minutes per email maintaining quality and customer expectations

Customer Service Representative

Teleperformance
Manizales, Caldas
12.2022 - 05.2023
  • Offer special assistance to people such as those who cannot dial or receive calls.
  • Provide assistance to customers with special billing requests.
  • Customer service agent in English language.
  • Promote the company's products, services and savings plans when appropriate.
  • Listen to customer requests, consult alphabetical or geographic directories to resolve questions and provide telephone information.

Education

Técnico - Sistemas

Unitecnica
Manizales, Caldas
05.2026

Skills

  • Customer Service

  • Communication skills

  • Troubleshooting

  • Office skills

  • Problem-solving

  • Product knowledge

Timeline

Customer Service Representative

5ca
06.2024 - Current

Customer Service Representative

Teleperformance
12.2022 - 05.2023

Técnico - Sistemas

Unitecnica

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Daniel Jaramillo MoralesCustomer Support Agent