Daniel Gurisatti Carrillo
Biomedical Engineer
MEDELLÍN
Summary
I am a biomedical engineer. It is about applying engineering principles to medicine. I have strong skills in statics, customer service, and sales. I have knowledge about sports such as tennis and ping pong.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Customer Agent
KONECTA
02.2022 - Current
- Utilized multiple software applications simultaneously while assisting customers, demonstrating excellent multitasking abilities.
- Handled escalated cases effectively, turning potentially negative experiences into positive ones for the customers involved.
- Streamlined communication channels for a more efficient customer support experience.
- Maintained detailed records of customer interactions, allowing for improved tracking and follow-up on outstanding issues.
- Assisted customers with navigating company website and using online tools, resulting in higher levels of self-service success.
- Responded to customer requests for products, services, and company information.
- Provided constructive feedback to colleagues during peer review sessions, fostering an environment of continuous improvement within the team.
Young Researcher
ITM
01.2014 - 01.2020
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Established partnerships with industry leaders, facilitating collaboration on groundbreaking research initiatives.
- Evaluated emerging technologies in the field to optimize current methodologies while staying ahead of industry advancements.
- Wrote research papers, reports, reviews, and summaries regarding Biology synthetic.
Education
Engineering - Biomedical Engineering
ITM
Medellin 05.2001 -
Skills
- Live chat support
- CRM Software
- Complaint Handling
- Report Generation
- Microsoft Excel
- Active Listening
to watch sports
One of my favorite hobbies is watching sports, particularly tennis and ping pong. I enjoy the excitement and fast pace of these games, as well as the skill and strategy involved. Tennis matches are thrilling, especially during major tournaments like Wimbledon or the US Open. Similarly, ping pong, with its quick reflexes and intense rallies, keeps me on the edge of my seat. Whether it's watching my favorite players compete or discovering new talents, these sports provide endless entertainment and inspiration.
Timeline
Customer Agent
KONECTA
02.2022 - Current
Young Researcher
ITM
01.2014 - 01.2020
Engineering - Biomedical Engineering
ITM
05.2001 -
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