Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daniel Grinde

Littleton

Summary

Diligent specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

11
11
years of professional experience

Work History

Customer Support Specialist

Pioneer Landscape Centers
03.2023 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Bartender

Prost Brewery
10.2021 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Registered Financial Representative

Empower Retirement
01.2014 - 11.2021
  • Developed strong relationships with clients through regular communication and updates on their financial status.
  • Cross trained in both public non-profit plans and corporate retirement plans
  • Extensive ERISA compliance knowledge
  • Dedicated member of high-profile government account team

Education

Bachelor of Science - Kinesiology, Sport And Exercise Science

University of Northern Colorado
Greeley, CO
12.2003

Skills

  • Complaint Handling
  • Customer Relationship Management (CRM)
  • CRM Software
  • Call center experience

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Support Specialist

Pioneer Landscape Centers
03.2023 - Current

Bartender

Prost Brewery
10.2021 - 05.2022

Registered Financial Representative

Empower Retirement
01.2014 - 11.2021

Bachelor of Science - Kinesiology, Sport And Exercise Science

University of Northern Colorado

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Daniel Grinde