Daniel Griffith
Denver
Summary
Dynamic customer service professional with a proven track record at Go Daddy, excelling in conflict resolution and technical support. Adept at enhancing customer engagement and collaborating with teams to achieve objectives. Recognized for delivering exceptional service and effectively managing inventory, ensuring a seamless customer experience.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Bam broadband
Denver
01.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Floor Supervisor/Truck Driver
Amazon Prime Products
Denver
11.2019 - 03.2022
- Collaborated with other departments to meet organizational objectives.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Maintained a clean, organized, and safe work environment at all times.
- Developed employee training materials and conducted orientation sessions for new hires.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
Campus Support Specialist
Charter College Of Health
Farmington
02.2017 - 11.2019
- Assisted with the installation, configuration and maintenance of computer systems.
- Ensured compliance with company policies regarding security protocols.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Maintained positive working relationship with fellow staff and management.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Customer Support Specialist
Go Daddy
Scottsdale
07.2014 - 01.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Participated in team meetings to discuss strategies for improving customer experience.
- Created detailed reports on customer feedback for management review.
- Maintained positive working relationship with fellow staff and management.
- Consulted with customers regarding needs and addressed concerns.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Processed customer account changes with proprietary software.
Store Manager
Transworld entertainment, FYE
Farmington
04.2009 - 05.2014
- Mitigated business risks by working closely with staff members and assessing performance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Monitored employee performance and identified performance gaps for corrective action.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Some College (No Degree) - Communications
Community College of Southern Nevada
Las Vegas, NVSkills
- Customer service
- Technical support
- Conflict resolution
- Inventory management
- Team collaboration
- Effective communication
- Customer engagement
Timeline
Customer Service Representative
Bam broadband
01.2023 - Current
Floor Supervisor/Truck Driver
Amazon Prime Products
11.2019 - 03.2022
Campus Support Specialist
Charter College Of Health
02.2017 - 11.2019
Customer Support Specialist
Go Daddy
07.2014 - 01.2017
Store Manager
Transworld entertainment, FYE
04.2009 - 05.2014
Some College (No Degree) - Communications
Community College of Southern Nevada