DANIEL FLORES
Denver
Summary
Operations professional with a commitment to developing safe, inclusive programs that enhance customer experiences. Expertise in managing operational logistics, training staff, and fostering community engagement. Proven ability to align initiatives with organizational goals while maximizing participation and improving service delivery.
Overview
19
19
years of professional experience
Work History
Director of Operations
APE CO MOVEMENT SCHOOL
Denver
01.2023 - 01.2026
- Coordinated operational initiatives that enhanced customer retention, service delivery, and process improvement across multiple educational and movement training locations
- Oversaw program calendars and staff scheduling to optimize participation and ensure availability of necessary resources and staff
- Collaborated with community stakeholders and internal teams to align customer experience initiatives with organizational goals and resource availability
- Developed operational playbooks and process frameworks to improve onboarding, communication, and consistent delivery of recreational services
- Evaluated business performance by translating community feedback, attendance patterns, and operational metrics into actionable recommendations for program growth
MOVEMENT EDUCATOR
APE CO MOVEMENT SCHOOL
Denver
01.2016 - 01.2026
- Instructed programs and workshops for diverse individuals and groups, tailoring approaches to age, goals, and experience levels to enhance participant engagement
- Maintained safety best practices while simplifying complex movement concepts into practical instruction, fostering a safe and engaging learning environment
- Designed engaging lesson plans for diverse student populations.
- Facilitated collaborative learning experiences among students and staff.
- Implemented innovative teaching strategies to enhance student understanding.
HEAD OF SCHOOL / PROGRAM LEADER
APE CO MOVEMENT SCHOOL
Denver
01.2021 - 01.2023
- Led community outreach and engagement efforts through proactive communication, personalized support, and relationship management to drive program retention
- Recruited, onboarded, and trained instructors to deliver safe, inclusive, and engaging recreational programs tailored to diverse experience levels
- Managed day-to-day operations for movement programs, coordinating instructors and ensuring effective program execution
- Coordinated educational programs and events, tracking performance to identify improvements for customer outcomes
MASSAGE THERAPIST
HYBRID HANDS THERAPY
Denver
01.2013 - 01.2021
- Provided therapeutic massage treatments tailored to individual client needs.
- Collaborated with clients to develop personalized wellness plans and goals.
- Developed and nurtured loyal client base by delivering exceptional customer service and personalized goal assessments
- Maintained a clean and organized therapy space for optimal client comfort.
Seasonal Athletic Maintenance
City of Erie
Erie
03.2011 - 08.2011
- Maintained operational readiness of recreational facilities through regular maintenance and inspections
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Rock Wall Attendant
Erie Recreation Center
Erie
01.2007 - 01.2008
- Instructed climbers on safety protocols and wall techniques.
- Facilitated safe climbing experiences by enforcing risk management protocols and providing support to participants on artificial rock walls
- Monitored climbing wall activities for safety and proper usage.
- Assisted participants with harnessing and equipment setup.
Education
Associate of Arts - Massage Therapy
Boulder College of Massage Therapy
Boulder 08-2012
Some College (No Degree) - Physics
Coe College
Cedar Rapids, IASkills
- Operations Management
- Program Coordination
- Budget Management
- Process Improvement
- Compliance Management
- Scheduling & Logistics
- Customer Engagement & Retention
- Staff Recruitment & Training
- Stakeholder Communication
Websites
Education And Professional Development
- BCMT Graduate
- Liberal Arts Coursework, Colorado College
- Leadership & Communication Training, Professional Development
- Hakomi Training, Professional Development
- Right Use of Power, Professional Development
Timeline
Director of Operations
APE CO MOVEMENT SCHOOL
01.2023 - 01.2026
HEAD OF SCHOOL / PROGRAM LEADER
APE CO MOVEMENT SCHOOL
01.2021 - 01.2023
MOVEMENT EDUCATOR
APE CO MOVEMENT SCHOOL
01.2016 - 01.2026
MASSAGE THERAPIST
HYBRID HANDS THERAPY
01.2013 - 01.2021
Seasonal Athletic Maintenance
City of Erie
03.2011 - 08.2011
Rock Wall Attendant
Erie Recreation Center
01.2007 - 01.2008
Associate of Arts - Massage Therapy
Boulder College of Massage Therapy
Some College (No Degree) - Physics
Coe College