Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Daniel Fernando Pereira

Risaralda

Summary

I am a dedicated individual who takes my responsibilities seriously and fulfils my obligations efficiently. I am characterized by my meticulousness and ability to manage my time effectively, which allows me to achieve my goals with high-quality standards. I consider communication as a fundamental tool for professional success. I have excellent interaction skills with people from different levels and cultures, promoting a collaborative and positive work environment. As an integral professional, committed and with great potential to contribute to the success of your organization. My passion for learning and my proactive attitude makes me a valuable asset to any team.

Overview

3
3
years of professional experience

Work History

Withholding Agent

BPO Global Services S.A.S
07.2024 - Current
  • Retention of clients on the night shift, seeking to improve the experience with the company's services and products, and applying different sales strategies

Uber Driver

Uber
04.2024 - 07.2024
  • Developed strong communication skills while interacting with diverse groups of riders daily
  • Responded to passenger concerns and complaints politely and professionally
  • Followed company guidelines and policies when interacting with passengers
  • Assisted passengers with loading and unloading luggage for enhanced customer care

Customer Service Representative

Solvo Global S.A
10.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts, managing the Roadside Assistance for different companies such as Jaguar, Uber Premium, Rolls Royce, Fisker, Sonsio, Tire Pros, and more, counting like 28 different partners in total

Uber Driver

Uber
01.2023 - 09.2023
  • Developed strong communication skills while interacting with diverse groups of riders daily
  • Responded to passenger concerns and complaints politely and professionally
  • Followed company guidelines and policies when interacting with passengers
  • Assisted passengers with loading and unloading luggage for enhanced customer care

Setter Appointment

Fushion BPO
11.2022 - 01.2023
  • Organized and Contact to different Customers attached to the CMR of the company, in order to fulfill and update the information needed in order to provide the quote appointment by the technician
  • Set the appointment checking out the availability, and the needs of the customer

Live Feed Data Analyst

Genius Sports
06.2022 - 11.2022
  • Collected and updated real-time sports data via live streams, ensuring data was accurate before being updated by bookmakers
  • I located and secured the live streams necessary to capture data from sporting events with the lowest latency possible
  • I carried out complete analyzes of the matches, adapting to the characteristics and rules of each sport

Education

Undergraduated - Finance

EAFIT University
08.2024

High School Bachelor´s - Web Site Design and Developement

Instituto Tecnico Superior de Pereira
11.2021

Liceo Campestre de Pereira
11.2019

Skills

  • Zendesk
  • Microsoft Office
  • Canva
  • MSQL
  • Python
  • HTML
  • Customer Service
  • Data Analyst
  • Salesforce
  • Time Doctor
  • Five 9

Languages

Spanish
English

Timeline

Withholding Agent

BPO Global Services S.A.S
07.2024 - Current

Uber Driver

Uber
04.2024 - 07.2024

Customer Service Representative

Solvo Global S.A
10.2023 - 04.2024

Uber Driver

Uber
01.2023 - 09.2023

Setter Appointment

Fushion BPO
11.2022 - 01.2023

Live Feed Data Analyst

Genius Sports
06.2022 - 11.2022

High School Bachelor´s - Web Site Design and Developement

Instituto Tecnico Superior de Pereira

Liceo Campestre de Pereira

Undergraduated - Finance

EAFIT University
Daniel Fernando Pereira