Daniel Duncan
Denver,CO
Summary
Results-driven sales professional with a strong background in account management, business development, and customer engagement. Proven ability to drive revenue growth, build lasting client relationships, and develop tailored solutions that meet business needs. Skilled in consultative selling, negotiation, and leveraging data-driven insights to optimize sales performance. Passionate about delivering exceptional service and exceeding sales targets in fast-paced, customer-focused environments.
Overview
3
3
years of professional experience
Work History
Sales Associate
Mattress Firm
11.2023 - 11.2024
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Maintained accurate inventory numbers with regular cycle counting and quarterly audit assistance
- Built attractive displays and merchandised products
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Sales were consistently at 110% to budget during tenure
- Demonstrated ability to build relationships with customers and drive repeat business
Operations Manager
DUER
09.2022 - 10.2023
- Oversaw inventory control, including tracking stock levels, conducting regular audits, and implementing efficient ordering and replenishment processes
- Coordinated with suppliers and vendors to ensure timely delivery of merchandise and managed relationships with key partners in the supply chain
- Monitored sales performance, analyzed sales data, identified trends and patterns, and implemented strategies to maximize revenue and meet sales targets
- Identified and implemented process improvements to enhance operational efficiency, streamline store operations, and reduce costs
General Manager
The Good Feet Store
08.2021 - 09.2022
- Developed and implemented sales strategies to meet or exceed sales goals, monitored sales performance, analyzed data, and made necessary adjustments to maximize revenue
- Recruited, interviewed, and hired store staff; provided proper onboarding and training programs, set performance expectations, and fostered a positive and productive work environment
- Ensured exceptional customer service was provided at all times, trained and coached staff in effective customer service techniques, and handled customer complaints or issues
- Oversaw inventory control processes, including accurate stock management, conducting regular inventory audits, and implementing efficient ordering and replenishment practices
- Monitored key performance indicators (KPIs) related to sales, customer satisfaction, inventory management, and staff performance, analyzed data to identify trends, opportunities, and areas to improve
- Led company in monthly sales a total of 14 times and was top 10 in sales every month of employment, including the first month in training
- Sales expertise and customer service skills led to promotion as General Manager of the busiest store within the first year
Education
Bachelor of Science - Business Administration
University of Colorado
Denver, COSkills
- Microsoft Suite
- EOS System Management
- Client Account Management
- Salesforce Proficiency
- Sales Development
- Order Coordination
- Negotiation
- Mac OS Proficiency
- Upselling
- Effective Time Management
- Promotional support
- Inventory Protection Techniques
Additional Information - Work Eligibility
Eligible to work in the U.S. with no restrictions. Valid US Passport, Valid DL, Notary Public.
Timeline
Sales Associate
Mattress Firm
11.2023 - 11.2024
Operations Manager
DUER
09.2022 - 10.2023
General Manager
The Good Feet Store
08.2021 - 09.2022
Bachelor of Science - Business Administration
University of Colorado
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