Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Daniel Cuervo

Daniel Cuervo

Summary

Dynamic Technical Expert with a proven track record at Concentrix, Microsoft, enhancing IT infrastructure management and customer support. Successfully implemented automation tools, optimizing workflows and preserving client relationships. Adept at training and mentoring, I excel in delivering tailored solutions that drive client satisfaction and boost sales revenue through effective strategies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Expert

Concentrix, Microsoft
06.2023 - Current
  • Implemented automation tools to optimize workflows, saving time and resources for the team.
  • Presented complex technical information in an accessible manner during meetings with non-technical stakeholders.
  • Supported clients through timely responses to inquiries, providing expert guidance and assistance as needed.
  • Offered assistance in implementing and developing training programs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Logistics Coordinator

Lean Staffing
03.2023 - 06.2023
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.

Technical Sales Support Executive

Asurion
12.2021 - 12.2022
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
  • Engaged large and medium end-users to deliver company's total value proposition to increase sales.
  • Increased sales revenue by developing and implementing effective technical sales strategies.

Education

Master of Political And International Studies - Political Science And Government

Universidad Del Rosario
Bogota
07-2025

Skills

  • IT infrastructure management
  • Customer support
  • Training and mentoring

Certification

  • Certified AZ900
  • Certified AI900
  • Certified MS900
  • Certified PL900
  • Certified SC900

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Technical Expert

Concentrix, Microsoft
06.2023 - Current

Logistics Coordinator

Lean Staffing
03.2023 - 06.2023

Technical Sales Support Executive

Asurion
12.2021 - 12.2022

Master of Political And International Studies - Political Science And Government

Universidad Del Rosario

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Daniel Cuervo