Hi, I’m
Daniel Cuervo
International Business Professional
Bogota
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
3
years of professional experience
7
years of post-secondary education
2
Certifications
Work History
Concentrix/ MicrosoftBogota
Microsoft Corporate Representative
07.2023 - Current
Job overview
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Provided expert guidance to clients on industry trends, emerging technologies, and best practices in the field of cloud computing.
- Promoted a culture of continuous learning among peers by facilitating training sessions on emerging trends in Microsoft technologies.
- Helped customers navigate complex Microsoft licensing scenarios.
Lean StaffingBogota, Colombia
Logistics Coordinator
3 2023 - 07.2023
Job overview
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Tracked orders and notified customers of status or potential delays
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Generated documentation and information required for customer shipments
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
AsurionBogota, Colombia
Technical Support Representative
12.2021 - 12.2022
Job overview
- Translated complex technical issues into digestible language for non-technical users
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Researched and identified solutions to technical problems
- Created user accounts and assigned permissions
- Removed malware, ransomware, and other threats from operating systems.
TeleperformanceBogota, Colombia
Customer Service Representative
02.2021 - 11.2021
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Answered constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customers
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Politécnico GrancolombianoBogota, Colombia
Specialization Financial Management from Finance
02.2024 - 01.2025
Politécnico GrancolombianoBogota, Colombia
BBA from International Business
05.2018 - 04.2024
Skills
Spanish
English
MS-900 MSFT certifcate
AZ-900 MSFT Certificate
AI-900 MSFT Certificate
Copilot for M365 Badge
Certification
AZ-900 - December 2023
Timeline
Politécnico Grancolombiano
Specialization Financial Management from Finance
02.2024 - 01.2025
MS-900 - January 2024
01-2024
AZ-900 - December 2023
12-2023
Microsoft Corporate Representative
Concentrix/ Microsoft
07.2023 - Current
Technical Support Representative
Asurion
12.2021 - 12.2022
Customer Service Representative
Teleperformance
02.2021 - 11.2021
Politécnico Grancolombiano
BBA from International Business
05.2018 - 04.2024
Logistics Coordinator
Lean Staffing
3 2023 - 07.2023