Summary
Overview
Work History
Education
Skills
Academic Training
Websites
Timeline
Generic
DANIEL CUERVO

DANIEL CUERVO

Senior Operations Supervisor
Sabaneta

Summary

Experienced professional with over 5 years in customer service, progressing from representative to team leader. Skilled in motivating teams to deliver exceptional service through collaborative leadership. Elevates team performance and customer satisfaction by inspiring shared commitment to quality and excellence. Exceeds customer expectations with meticulous diligence in managing queries and leading teams. Forward-thinking team leader adept at operating departments efficiently to meet goals, matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

7
7
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages

Work History

Operations Supervisor

IQor
04.2024 - Current
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.

Tech and Sales Team Leader

Asurion
12.2022 - 01.2024
  • Boosted sales performance by implementing effective team training and coaching strategies.
  • Mentored junior team members to develop their skills and advance their careers with the company.
  • Managed a high-performing sales team, consistently achieving and surpassing set targets.
  • Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
  • Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.


Senior Customer Service Team Leader

One Link
02.2021 - 11.2022
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Coordinated with Operations Manager in different operational issues and promotional activities.
  • Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.

Customer Service Specialist Team Leader

Teleperformance
12.2019 - 01.2021
  • Due to my exceptional performance and leadership potential, I was promoted to the role of team leader within the customer support department.
  • In my capacity as a team leader, I successfully managed and guided a team of customer support specialists, fostering a collaborative and positive work environment.
  • As a team leader, my responsibilities included overseeing the daily operations of the team, setting performance goals, and monitoring key metrics.
  • I provided ongoing coaching, feedback, and training to enhance the team's skills and ensure consistent delivery of excellent customer service.
  • Throughout my tenure as both a customer support specialist and a team leader at Uber, I have consistently demonstrated my commitment to customer satisfaction, my ability to thrive in a fast-paced environment, and my strong leadership skills.
  • I take pride in my contributions to creating a positive and efficient customer support experience for Uber's valued users.

Customer Service Specialist

Teleperformance
12.2018 - 12.2019
  • I worked as a customer support specialist with Uber for a rewarding duration of 1 year.
  • During this time, I had the opportunity to demonstrate my dedication to delivering exceptional customer service and my ability to handle a high volume of customer inquiries efficiently.
  • As a customer support specialist at Uber, I played a crucial role in addressing customer concerns, resolving issues, and providing timely assistance.
  • I developed a comprehensive understanding of Uber's services, policies, and procedures, allowing me to provide accurate information and guidance to customers.
  • Due to my exceptional performance and leadership potential, I was promoted to the role of team leader within the customer support department.

Education

Bachelor's degree - Business Administration

Universidad de La Salle

Course - Shipping management

Smart Beemo

Course - Drop shipping and management

Smart Beemo

Skills

  • Strategic team guidance
  • Customer relationship management
  • Operational streamlining
  • Strategic issue analysis
  • Client relationship management
  • Staff supervision

Academic Training

  • Bachelor's degree, Business Administration, Universidad de La Salle, Bogotá, Colombia, 11/01/22
  • Shipping management, Smart Beemo, Bogotá, Colombia, 02/01/22
  • Drop shipping and management, Smart Beemo, Bogotá, Colombia, 02/01/22

Timeline

Operations Supervisor

IQor
04.2024 - Current

Tech and Sales Team Leader

Asurion
12.2022 - 01.2024

Senior Customer Service Team Leader

One Link
02.2021 - 11.2022

Customer Service Specialist Team Leader

Teleperformance
12.2019 - 01.2021

Customer Service Specialist

Teleperformance
12.2018 - 12.2019

Course - Shipping management

Smart Beemo

Course - Drop shipping and management

Smart Beemo

Bachelor's degree - Business Administration

Universidad de La Salle

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DANIEL CUERVO Senior Operations Supervisor