Daniel Charris
Communication And Digital Media
Barranquilla
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Well-qualified Communicator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Dispatcher
Lean Staffing Solutions
Barranquilla, Atlántico
05.2021 - Current
- Upload information, documents, and messages related to shipments onto the system.
- Request missing documents such as MAWB, BOL, HBOL, etc, from clients or parties involved to complete information as needed.
- Verify completion of Internal Orders in the system.
- Follow up on old shipments stored in the system, prioritizing from oldest to newest.
- Conduct Track & Trace process for every shipment to verify information such as ETA and delivery location.
- Validate account status or initiate account set-up, including that Power of Attorney (POA) are on file.
- Utilize import systems to gather, validate, and transfer data between systems, facilitating shipment payments when required.
- Review transportation files to ensure compliance, such as verifying ISF filing for ocean shipments.
- Notify and seek authorization from the branch supervisor to pay fees for maritime services like customs clearance.
- Close service legs for completed processes, ensuring all relevant services are accounted for and closed.
- Provide quotes and book FTL/volume shipments for customers.
- Building loads according to customer requirements.
- Handle inbound/outbound calls from carriers to get updates and negotiate rates to cover loads.
- Oversee and communicate any issues related to the loads.
- Provide updates to the customers promptly.
- Request PODs and ensure they are accurate before the load is released.
- Search and build relation with carriers to book loads according to customer's requirements
- Track and Trace: Monitor shipments to ensure timely pickup and delivery.
- Dispatching: Assign loads to carriers and coordinate transportation schedules.
- Carrier Sales: Build and maintain relationships with carriers to secure competitive rates and reliable service negotiation of rates
- Carrier Desk Support: Assist carriers with inquiries, problem resolution, and operational coordination.
- Load Coverage Management: Ensure all shipments are assigned to carriers efficiently.
- Carrier Relations & Communication: Maintain clear and effective communication with carriers to address issues and optimize performance
Communication Intern
Universidad de la Costa
Barranquilla, Atlántico
08.2022 - 01.2023
- Film and editing videos
- Creating and writing social media copies
- Coordinate events within the university
- Take pictures of events
Student Monitor
Universidad de la Costa
Barranquilla, Atlántico
08.2020 - 01.2022
- Help the students that have issues with the classes
- Manage each monitoring and fill reports of the assistance and Satisfaction surveys
Photographer, editor, CM, coordinator, audiovisual producer
Universidad de la Costa
Barranquilla, Atlántico
09.2018 - 01.2022
- Take pictures of all the related events of the university
- Manage the social networks of the departments related to my career (faculty, human resources, communication program)
- Editor
- Create internal communication strategies to improve team´s performance
Consultor Senior Customer Services
Quantica BPO
Barranquilla, Atlántico
04.2020 - 05.2021
- Provide exceptional customer support via phone, email, and live chat.
- Ensure a positive customer experience by addressing inquiries, resolving issues, and guiding users through our mortgage platform.
- Maintain high levels of customer satisfaction by delivering timely and accurate assistance.
- Troubleshoot technical and account-related problems, escalating when necessary.
- Keep detailed records of customer interactions and feedback for process improvement.
- Work collaboratively with internal teams to enhance the overall customer experience.
- Stay informed about company products, policies, and industry trends.
Photojournalist
Juegos ASCUN
Barranquilla, Atlántico
09.2019 - 10.2019
- Photographer of multiple disciplines (soccer, volleyball, swimming, baloncesto)
- Editor of the content in order to publish on website and social media
- Community Manager
- Logistics coordinator of the communications teams
Writer, editor
ElÁmbito.com- Digital Informative Media
Barranquilla, Atlántico
12.2018 - 01.2019
- Write the news of Barranquilla
- Investigate any newsworthy event in the city
Education
Social Communication and Digital Media -
UNIVERSIDAD DE LA COSTA
01.2018 - 01.2023
Digital Marketing - Diplomat
UNIVERSIDAD DE LA COSTA
Bachelor - undefined
I.E. San Miguel
Skills
Microsoft Word
Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Adobe Premiere
Adobe Audition
Adobe Lightroom
Adobe Illustrator
Adobe Photoshop
Customer service
Problem-solving
Active listening
Team collaboration
Stress tolerance
Sales training
Performance tracking
Relationship management
Documentation
Documentation expertise
Negotiation expertise
Microsoft office
Multitasking
Verbal and written communication
Effective communication
Critical thinking
Analytical thinking
Completed Courses
- UX Design Fundamentals
- Google ADS and E-commerce
- Digital Marketing
Personal Information
Age: 24
Timeline
Communication Intern
Universidad de la Costa
08.2022 - 01.2023
Dispatcher
Lean Staffing Solutions
05.2021 - Current
Student Monitor
Universidad de la Costa
08.2020 - 01.2022
Consultor Senior Customer Services
Quantica BPO
04.2020 - 05.2021
Photojournalist
Juegos ASCUN
09.2019 - 10.2019
Writer, editor
ElÁmbito.com- Digital Informative Media
12.2018 - 01.2019
Photographer, editor, CM, coordinator, audiovisual producer
Universidad de la Costa
09.2018 - 01.2022
Social Communication and Digital Media -
UNIVERSIDAD DE LA COSTA
01.2018 - 01.2023
Digital Marketing - Diplomat
UNIVERSIDAD DE LA COSTA
Bachelor - undefined
I.E. San Miguel