Daniel Alejandro Castañeda Peña

My role was a CSR for a banking line providing assistance and information on checking, savings and CD accounts. I also had to support the bank's website and mobile app.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

I had to provide chat support to consumers of e-commerce company (Temu) regarding products they bought on their app, from the ordering to the delivery and warranty.

• Stayed up-to-date on company policies and procedures to provide accurate information to customers.
• Managed computer-based platform with multiple applications to maintain effective communication with customers.