Daniel Bollinger
Englewood
Summary
My current goal is to obtain a position as a Customer Service provider where I can maximize my management skills, quality assurance, sales, trouble shooting, program development, and training experience. I am a responsible team player who goes out of my way to help others. I always get the job/ project finished in a timely matter without losing sight of quality and customer service. Customer-focused provider with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Papa Murphy's
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Line Cook Supervisor
Hiwan Golf Club
08.2023 - 03.2024
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
Restaurant Manager
Tacobell
10.2021 - 07.2023
- Prepared annual budgets with controls to prevent overages
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Developed effective business plans to align strategic decisions with long-term objectives
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Lead Line Cook
Qdoba
02.2022 - 11.2022
- Washing dishes several times daily with consistent care, attention to detail and quality
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Cook's Assistant
Del Friscos
01.2019 - 12.2019
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation
- Distributed food during busy peak periods to drive customer satisfaction
- Designed dynamic and seasonal menus
- Maintained efficiency and flow of [Type] kitchen by helping lead cook complete [Type] tasks.
Education
Associate of Arts - Business
Adams State University
Alamosa, COSkills
- Recruitment
- Effective leader
- Staff training/development
- Efficient multi-tasker
- Employee scheduling
- Operations management
- Food preparation and safety
- Verbal and written communication
Certification
Food Management, Servsafe Certified, State Of Colorado
Timeline
Store Manager
Papa Murphy's
08.2023 - Current
Line Cook Supervisor
Hiwan Golf Club
08.2023 - 03.2024
Lead Line Cook
Qdoba
02.2022 - 11.2022
Restaurant Manager
Tacobell
10.2021 - 07.2023
Cook's Assistant
Del Friscos
01.2019 - 12.2019
Associate of Arts - Business
Adams State University
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