Daniel Birara
Denver
Summary
Dynamic and results-driven transportation operations leader with over two decades of experience managing one of Colorado’s largest commercial busing operations. Proven expertise in leading high-performing teams, optimizing fleet efficiency, and ensuring compliance with contractual and regulatory requirements. Skilled at fostering labor relations, implementing process improvements, and driving customer service excellence. Skilled in adapting operations to fluctuating service demands while maintaining the highest safety and efficiency standards.
Overview
24
24
years of professional experience
Work History
Sr Operations Manager
ABM Aviation
10.2005 - Current
- Oversee daily commercial busing operations at Denver International Airport (DEN), managing a fleet of 60+ vehicles transporting over 7 million passengers annually across multiple routes
- Lead and develop a team of 250 employees, including frontline drivers and managerial staff, ensuring seamless and efficient operations
- Enforce compliance with City and County of Denver management agreements and Standard Operating Procedures, ensuring adherence to contractual obligations
- Promote labor harmony through strong engagement with UMWA and Teamsters Union, ensuring adherence to collective bargaining agreements
- Implement real-time route adjustments based on passenger volume, traffic patterns, and operational constraints, minimizing delays and maximizing efficiency
- Drive customer satisfaction by championing DEN’s 'Winning the Hearts of Our Customers' initiative, resulting in thousands of documented compliments from passengers
- Spearhead fleet maintenance coordination, ensuring vehicle availability, safety compliance, and service reliability
- Manage emergency response strategies relating to weather, aircraft failures, train down operations, etc. addressing unforeseen disruptions while maintaining high service standards
- Investigate accidents, incidents and customer concerns to determine root causes, implement corrective actions, and enhance safety protocols
Assistant Operations Manager
ABM Aviation
05.2003 - 10.2005
- Supervised daily bus operations, ensuring optimal vehicle deployment, on-time performance, and compliance with safety regulations
- Conducted data analysis to optimize route performance, leading to increased efficiency and improved passenger experience
- Collaborated with stakeholders to improve service delivery, streamline processes, and implement best practices in fleet management
- Investigated operational incidents to identify issues, recommend preventive measures, and enhance overall service reliability
Commercial Bus Driver – CDL w Passenger Endorsement
ABM Aviation
01.2001 - 05.2003
- Provided safe and efficient transportation services to passengers between DEN parking lots and terminal facilities
- Delivered high-quality customer service while ensuring compliance with all safety protocols and operational standards
Education
Clinical Medical Nursing -
Community College of Aurora
Aurora, COMuleSoft Software Development -
01.2020
Computer Networking & A+ Certification -
Virginia Technical School
01.2000
Skills
- Commercial Bus Operations Oversight
- Route Optimization & Scheduling
- Customer Service Excellence
- Team Leadership & Workforce Development
- Regulatory & Union Compliance
- Fleet Safety & Performance Monitoring
Timeline
Sr Operations Manager
ABM Aviation
10.2005 - Current
Assistant Operations Manager
ABM Aviation
05.2003 - 10.2005
Commercial Bus Driver – CDL w Passenger Endorsement
ABM Aviation
01.2001 - 05.2003
MuleSoft Software Development -
Computer Networking & A+ Certification -
Virginia Technical School
Clinical Medical Nursing -
Community College of Aurora
Similar Profiles
Esteban Cruz InestrozaEsteban Cruz Inestroza
Cabin Cleaning Lead at ABM AviationCabin Cleaning Lead at ABM Aviation
Abenezer HussenAbenezer Hussen
Passenger Service Agent at ABM AviationPassenger Service Agent at ABM Aviation
Winifer RecioWinifer Recio
Driver Helper at ABM AviationDriver Helper at ABM Aviation