DANIEL BETANCUR
Customer Service Professional
Bogota
Summary
Customer-focused and results-driven professional with extensive experience in customer service, customer support, technical support, and appointment scheduling. Adept at handling inquiries, troubleshooting technical issues, and ensuring seamless customer interactions to drive satisfaction and loyalty. Skilled in managing high-volume requests, resolving concerns efficiently, and leveraging technology to enhance service delivery.
Known for strong communication, problem-solving, and multitasking abilities, I excel in fast-paced environments where attention to detail and a proactive approach make a difference. Passionate about delivering exceptional service experiences that build trust and long-term customer relationships.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Care Advocate
Humana
09.2024 - Current
- Providing exceptional support to members by addressing their needs, resolving inquiries, and ensuring a positive customer experience while assisting with insurance-related matters
- I tier 2 agent giving the best customer care under quality standard
Appointment Scheduler
Bell Road Dental Care
04.2024 - 08.2024
- Company Overview: Making appointments for doctor office
- Giving customer support
- Helping the patient with his inquiries
- Total remote position
- Making appointments for doctor office
Waitress
Atlantis Resorts
08.2023 - 03.2024
- Take orders, delivering food and beverages, ensuring customer satisfaction, and handling payments
- Assist with table setup and cleanup, answer customer questions
- Maintain a professional and welcoming demeanor to enhance the dining experience
Senior Customer Service Agent
Optum Bank
08.2022 - 07.2023
- Manage escalated customer issues
- Providing the best customer service under quality standards
- Creating and implementing customer service standards.
- Ensure consistently high levels of customer satisfaction and loyalty.
Customer Support Representative
24-7 Intouch
02.2022 - 06.2022
- I specialize in resolving issues and ensuring customer satisfaction. With strong communication skills and a knack for problem-solving.
- I'm committed to providing exceptional service and building positive relationships with customers.
Customer Service Specialist
Transcom
05.2021 - 12.2021
- Responsible for interacting with customers to address their inquiries
- Resolve issues, and provide assistance
- Deliver a positive customer experience by providing helpful, courteous, and efficient service, ultimately fostering satisfaction and loyalty.
Customer Service Agent
Teleperformance
01.2019 - 01.2020
- Responsible for engaging with customers to address inquiries, provide assistance, and ensure a positive experience.
- Resolve issues and provide assistance.
- Ensure a positive customer experience by being helpful, courteous, and efficient in all interactions, ultimately fostering customer satisfaction and loyalty.
Education
No Degree - Graphic Design
Instituto Unitec
Bogotá, Colombia 05.2001 -
Skills
Product Knowledge
Active Listening
Client Services
Organization Skills
Customer Interaction
Teamwork
Copywriting
Writing
CRM Software
Data Entry
Communication Skills
Empathy
Adaptability
Attention to Detail
Call Handling
Scheduling & Calendar Management
Microsoft Office / Google Suite
Communication Platforms
Accomplishments
- Customer Inquiry Resolution, Resolved 98% of customer inquiries within 24 hours, enhancing satisfaction rates by 15%.
- Efficient Appointment Scheduling, Scheduled 150+ appointments weekly, optimizing office efficiency by 30%.
- Enhanced Guest Experience, Increased repeat patronage by 22% through exemplary service and attention to guests.
- Top Service Agent, Achieved top agent status for resolving 95% of issues within first contact.
Timeline
Customer Care Advocate
Humana
09.2024 - Current
Appointment Scheduler
Bell Road Dental Care
04.2024 - 08.2024
Waitress
Atlantis Resorts
08.2023 - 03.2024
Senior Customer Service Agent
Optum Bank
08.2022 - 07.2023
Customer Support Representative
24-7 Intouch
02.2022 - 06.2022
Customer Service Specialist
Transcom
05.2021 - 12.2021
Customer Service Agent
Teleperformance
01.2019 - 01.2020
No Degree - Graphic Design
Instituto Unitec
05.2001 -