DANIEL BETANCUR

Customer-focused and results-driven professional with extensive experience in customer service, customer support, technical support, and appointment scheduling. Adept at handling inquiries, troubleshooting technical issues, and ensuring seamless customer interactions to drive satisfaction and loyalty. Skilled in managing high-volume requests, resolving concerns efficiently, and leveraging technology to enhance service delivery.

Known for strong communication, problem-solving, and multitasking abilities, I excel in fast-paced environments where attention to detail and a proactive approach make a difference. Passionate about delivering exceptional service experiences that build trust and long-term customer relationships.

• Customer Inquiry Resolution, Resolved 98% of customer inquiries within 24 hours, enhancing satisfaction rates by 15%.
• Efficient Appointment Scheduling, Scheduled 150+ appointments weekly, optimizing office efficiency by 30%.
• Enhanced Guest Experience, Increased repeat patronage by 22% through exemplary service and attention to guests.
• Top Service Agent, Achieved top agent status for resolving 95% of issues within first contact.