Daniel Arredondo
Sabaneta
Summary
Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.
Overview
7
7
years of professional experience
Work History
Recruitment Coordinator
Manpowergroup
Medellin
07.2023 - Current
- Coordinated pre-employment assessments and background checks for final candidates.
- Updated candidate records in databases, ensuring all information was accurate and up-to-date.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Provided administrative support for the recruitment team, including document preparation.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Implemented recruitment strategies to meet workforce planning and diversity goals.
- Maintained candidate database through Applicant Tracking System (ATS) for efficient tracking.
- Provided support during exit interviews of departing employees.
- Provided support during onboarding processes by completing background checks and drug screenings for new hires.
- Tracked recruiting expenses against budget allocations throughout the year.
- Coordinated end-to-end recruitment processes to ensure smooth candidate experience.
Recruiter and Sourcer Specialist
Manpowergroup
Medellin
05.2021 - 06.2023
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Negotiated salary and benefits packages with candidates.
- Collaborated with hiring managers to understand position requirements.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Assisted with the onboarding process for new hires.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Utilized various sourcing methods including social media, job boards, and networking events.
Tier 2 Customer Service Representative
Fitbit - Onelink
Medellin
08.2020 - 05.2021
- Analyzed key performance indicators to identify effective strategies.
- Implemented quality control measures, significantly reducing error rates.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Reviewed and analyzed warranty claims to determine coverage eligibility.
- Created and maintained positive relationships with customers through proactive communication.
Customer Service Representative
Fitbit - Onelink
Medellin
11.2019 - 07.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated system with order specifics and customer details, preferences, and billing information.
Sales Agent / Customer support agent
Konecta Group/ Teleperformance
01.2018 - 01.2019
- Offered home services, creating bundles for each family and customer, provided bill explanation and the summary of them, provide all the legal and required information
Toys and Hobbies Seller
Kimango S.A
Medellin
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Provided excellent customer service with a positive attitude.
- Answered store and merchandise questions and led customers to wanted items.
- Monitored stock levels and reordered items as needed to maintain adequate supplies.
- Bagged or packaged purchases and wrapped gifts.
Education
Highschool bachelor -
Instituto Cristo Rey
Itagüi, Antioquia01.2013
3 Semesters - Computer Information Systems
Institucion Universitaria Salazar Y Herrera
Medellin, AntioquiaSkills
- Interview scheduling
- Written and verbal communication
- Candidate sourcing
- Recruitment lifecycle process
- Recruiting processes
- Onboarding coordination
- Background checks
- Troubleshoot issues
- Guide customers in some technological areas
- Perform escalations whenever they are required
- Coaching and mentoring
- Decision-making
- Workflow management
- Relationship building
Languages
Spanish
First Language
English
Advanced (C1)
C1
Italian
Beginner (A1)
A1
References
References available upon request.
Timeline
Recruitment Coordinator
Manpowergroup
07.2023 - Current
Recruiter and Sourcer Specialist
Manpowergroup
05.2021 - 06.2023
Tier 2 Customer Service Representative
Fitbit - Onelink
08.2020 - 05.2021
Customer Service Representative
Fitbit - Onelink
11.2019 - 07.2020
Sales Agent / Customer support agent
Konecta Group/ Teleperformance
01.2018 - 01.2019
Toys and Hobbies Seller
Kimango S.A
Highschool bachelor -
Instituto Cristo Rey
3 Semesters - Computer Information Systems
Institucion Universitaria Salazar Y Herrera
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