Dania Ramos
Loveland
Summary
Professional with experience in developing marketing strategies and managing staff schedules, demonstrating strong organizational skills relevant to a Secretary role. Proficient in assisting with recruitment processes and conducting performance evaluations, ensuring alignment with company standards. Capable of resolving complex issues through collaboration with various departments, enhancing operational efficiency. Skilled in maintaining accurate records and providing customer support, contributing to overall business operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assiatant General Manager
Sonic Drive-in Loveland
Loveland
12.2013 - Current
- Developed marketing plans to promote products or services offered by the company.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Ensured that customer service standards were met or exceeded at all times.
Customer Service Representative
Boost Moblie
Fort Collins
03.2020 - 03.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided technical support for customer inquiries regarding mobile device functions.
- Analyzed sales data to identify areas for improvement in terms of product selection or pricing strategies.
- Collaborated closely with other departments within the organization to ensure smooth operations.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained a clean work environment by organizing shelves, counters, and displays according to company standards.
Accountant
Lcp Tires
Loveland
01.2017 - 03.2020
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Performed general ledger reconciliations on a timely basis.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Monitored cash flows and prepared weekly cash projections.
Skills
- Marketing strategies
- Customer service
- Team building
- Conflict resolution
- Staff scheduling
- Technical support
- Financial reporting
- Financial leadership
- Customer retention
- Vendor relationship management
- Human resources
- Business operations
- Budget control
- Food safety and sanitation
Languages
Spanish
Native/ Bilingual
Certification
- Serve Safe Certification
- Sales Representatives certification
References
References available upon request.
Timeline
Customer Service Representative
Boost Moblie
03.2020 - 03.2021
Accountant
Lcp Tires
01.2017 - 03.2020
Assiatant General Manager
Sonic Drive-in Loveland
12.2013 - Current