Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Dania Almeida Hurtado

Cartagena

Summary

Senior Logistics Coordinator, adept at fostering client loyalty and driving revenue through strategic cross-selling. Proven expertise in CRM software, exceptional communication skills and mentoring teams to enhance performance. Recognized for meticulous attention to detail and effective problem-solving. Ensuring quality service and accurate billing processes.

Overview

4
4
years of professional experience

Work History

Senior Account Coordinator

OTR Capital
01.2024 - 05.2025
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Mentored junior account coordinators, promoting professional growth and skill development within the team.
  • Optimized revenue generation by cross-selling services and products based on thorough understanding of client needs.
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
  • Managed multiple accounts simultaneously while maintaining high levels of accuracy and attention to detail.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Intermediated between carriers and brokers in different issues to facilitate communication and understanding.

Account Coordinator

OTR Capital
06.2021 - 01.2024
  • Streamlined communication between clients and internal team.
  • intermediated between carriers and brokers in issues to facilitate communication and understanding.
  • Managed a diverse range of invoices from various industries, adapting quickly to unique requirements and documentation standards.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Mitigated risks related to fraud or theft by diligently verifying vendor information before approving payments for processed invoices.
  • Improved processing time for high-volume invoices by developing organized filing systems and prioritizing tasks efficiently.

Logistics Coordinator

Lean Solutions Group
06.2021 - 11.2021
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Developed training programs for new hires, significantly improving their understanding of logistics operations.

Education

Professional in Foreign Languages - Emphasis On Business Admin And Logistics

Universidad De Cartagena
Cartagena, Colombia
12-2019

Skills

  • Negotiation
  • CRM software
  • Customer service
  • Office Automation
  • Google Drive
  • Account management
  • Time management
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Excellent communication
  • Spanish
  • English
  • French

Hobbies

Traveling

Gardening

Reading

Binge watching

Timeline

Senior Account Coordinator

OTR Capital
01.2024 - 05.2025

Account Coordinator

OTR Capital
06.2021 - 01.2024

Logistics Coordinator

Lean Solutions Group
06.2021 - 11.2021

Professional in Foreign Languages - Emphasis On Business Admin And Logistics

Universidad De Cartagena

Similar Profiles

CREATE PROFILE
Dania Almeida Hurtado