Danelle Lowry
Lone Tree
Summary
Adept at enhancing Walmart's operational efficiency, I used my strong leadership skills , teamwork, and proactive learning attitude to meet daily objectives and elevate team performance. My leadership in safety processes and mentoring significantly reduced discrepancies and fostered a culture of continuous improvement, contributing to a noticeable increase in customer satisfaction and loyalty.
Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction.
Enthusiastic Retail Customer Service Associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
9
9
years of professional experience
Work History
Overnight Stocker and Receiver
Walmart
08.2020 - Current
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Coordinated merchandising displays, signage and sales enablement.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
GM Support Manager
Walmart
10.2018 - 03.2020
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Monitored employee and customer interactions to assess quality of service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Unloading Supervisor
Walmart
08.2016 - 10.2018
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
Education
Automotive Technology Certificate - Automotive Technology
Pickens Technical College
Aurora, CO01-2013
High School Diploma -
Lenape High School
Medford, NJ06-1991
Skills
- Manual Handling Expertise
- Warehouse safety
- Product rotation
- Loading and unloading
- Stockroom organization
- Pallet Jack Proficiency
- Order picking
- Barcode scanning
- Shipping and receiving tracking
- Proactive Learner
- Effective Time Management
- Inventory Control
- Equipment maintenance
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 20 staff members.
- Twice awarded Associate of the Month.
Timeline
Overnight Stocker and Receiver
Walmart
08.2020 - Current
GM Support Manager
Walmart
10.2018 - 03.2020
Unloading Supervisor
Walmart
08.2016 - 10.2018
Automotive Technology Certificate - Automotive Technology
Pickens Technical College
High School Diploma -
Lenape High School
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