Danah Jenkins
Leadville
Summary
Experienced in designing and implementing educational programs that drive learner success. Utilizing innovative teaching methods to engage students and facilitate understanding. Brings a wealth of knowledge in curriculum development and effective classroom management techniques. Proven track record of fostering a dynamic learning environment. Dedicated to empowering students to reach their full potential.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Security Officer
BKI
01.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Correctional Officer 1
Colorado Department of Corrections
06.2022 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Enforced rules and regulations to maintain order among inmates.
Substitute Teacher
Lake County District Schools
08.2021 - 06.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
Sales Associate
Family Dollar
08.2021 - 04.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer service representative / Technical support
Intuit Turbotax
09.2019 - 03.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Dispatcher
Dillon Towing and Recovery
03.2019 - 09.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Monitored and tracked dispatch communication systems.
Customer Service Representative
Sally's Beauty Supply
11.2018 - 03.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Inbound Sales Consultant
Allconnect/Red Ventures
03.2017 - 09.2018
- Enhanced company reputation by delivering exceptional customer service during all stages of the sales process.
- Developed a deep understanding of industry trends and competitor offerings, positioning our products as the superior choice for clients.
- Resolved customer inquiries promptly and professionally, strengthening trust in both the sales consultant role and the organization.
- Participated in ongoing training initiatives to stay updated on new products and services offered by the company.
- Collaborated with team members to share best practices, resulting in enhanced overall performance of the sales department.
Insurance Sales Agent
TZ Insurance
08.2015 - 12.2017
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Negotiated contracts with clients to establish best coverage with lowest cost.
Insurance Sales Agent
Aflac Insurance
03.2014 - 07.2017
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Postgraduate Camp Counselor
SOAR - AD/HD Summer Camp
05.2013 - 08.2013
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
Physical Science, History, and English Teacher
Dekalb County Schools
08.2002 - 06.2012
- Planned, prepared, and taught lesson plans, giving students individual support.
- Delivered interactive lessons to help students comprehend complex concepts.
- Participated in professional development workshops to stay updated on current research findings and best practices in science education.
- Enhanced classroom environment for effective learning by incorporating hands-on activities and real-world applications of scientific concepts.
- Established clear expectations for behavior and academic performance; consistently enforced policies while maintaining fairness and respect toward all students.
- Designed innovative science curricula to engage students and promote critical thinking.
- Implemented inquiry-based learning techniques in the classroom, promoting curiosity and active engagement among students.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Demonstrated positive and effective classroom management skills.
- Used exams and standardized assessment tools to measure student progress.
- Collaborated with colleagues to develop interdisciplinary lessons that connected science with other subjects, fostering a well-rounded education.
- Utilized diverse instructional approaches to accommodate different learning styles.
- Collaborated with other teachers to integrate science into other curricula.
- Promoted culture of scientific inquiry, encouraging students to ask questions and conduct independent research.
- Developed and executed detailed lesson plans, aligning with state curriculum standards and learning objectives.
- Improved student performance on standardized tests with targeted review sessions and practice exams.
Owner, Sales, Project Manager, Production
Everywear T's Design
10.1996 - 01.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
Master of Arts - Adult Education/E-Education
University of Phoenix
Tempe, AZ01.2004
Bachelor of Science - Education
Georgia State University
Atlanta, GA01.1997
Skills
- Strong communication skills
- Adaptability to technology
- Active listening techniques
- Classroom management strategies
- Training material development
- Multimedia content creation
- Instructional design
- Effective presentation
- Learning strategies
- Strong presentation skills
- Teamwork and collaboration
- Attention to detail
Certification
Certified in Defensive Tactics
Timeline
Security Officer
BKI
01.2025 - Current
Correctional Officer 1
Colorado Department of Corrections
06.2022 - Current
Substitute Teacher
Lake County District Schools
08.2021 - 06.2022
Sales Associate
Family Dollar
08.2021 - 04.2022
Customer service representative / Technical support
Intuit Turbotax
09.2019 - 03.2020
Dispatcher
Dillon Towing and Recovery
03.2019 - 09.2019
Customer Service Representative
Sally's Beauty Supply
11.2018 - 03.2019
Inbound Sales Consultant
Allconnect/Red Ventures
03.2017 - 09.2018
Insurance Sales Agent
TZ Insurance
08.2015 - 12.2017
Insurance Sales Agent
Aflac Insurance
03.2014 - 07.2017
Postgraduate Camp Counselor
SOAR - AD/HD Summer Camp
05.2013 - 08.2013
Physical Science, History, and English Teacher
Dekalb County Schools
08.2002 - 06.2012
Owner, Sales, Project Manager, Production
Everywear T's Design
10.1996 - 01.2012
Bachelor of Science - Education
Georgia State University
Master of Arts - Adult Education/E-Education
University of Phoenix
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