Dana Sheveland
Monument
Summary
Senior Account Manager with a proven ability to drive account growth and enhance customer satisfaction at The Buckner Companies. Recognized for exceptional problem-solving and communication skills that foster strong client relationships. Achieved increased profitability through strategic cross-selling initiatives while exemplifying teamwork and collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Account Manager
The Buckner Companies
Greenwood Village
01.2017 - Current
- Cross-sold additional products and services to increase profitability within accounts.
- Resolved challenges by offering effective alternative solutions to complex customer issues.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- Secured favorable agreements enhancing company-client relations.
Commercial Account Manager
Assured Partners/Pelition
Denver
08.2013 - 01.2017
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Redwood Falls High School
Redwood Falls, MN05-1989
Some College (No Degree) - Medical Laboratory Science
Alexandria Technical College
Alexandria, MNSkills
- Account growth
- Customer service
- Insurance software
- Teamwork and collaboration
- Verbal and written communication
- Documentation skills
- Attention to detail
- Teamwork
- Time management abilities
Certification
- CCIP Insurance Designation
- Licensed Insurance Agent
Accomplishments
- Voted Buckner's Best-2018
References
References available upon request.
Timeline
Senior Account Manager
The Buckner Companies
01.2017 - Current
Commercial Account Manager
Assured Partners/Pelition
08.2013 - 01.2017
High School Diploma -
Redwood Falls High School
Some College (No Degree) - Medical Laboratory Science
Alexandria Technical College
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