Dana Miltgen
Denver Metro
Summary
Strategic and execution-focused program leader with 15+ years of experience leading enterprise technology transformations across SaaS, MarTech, customer data platforms (CDPs), marketing automation, HCM, and insurtech ecosystems. Proven ability to drive complex, cross-functional programs from strategy through delivery while aligning executives, technical teams, and business stakeholders around measurable outcomes. Recognized for building scalable governance models, accelerating enterprise adoption, reducing delivery risk, and translating highly technical initiatives into clear business value. Experienced managing multimillion-dollar implementations, enterprise integrations, regulatory initiatives, and organizational change across Fortune 500 and high-growth technology environments. Known for strong executive presence, operational rigor, strategic problem-solving, and the ability to lead programs through ambiguity, competing priorities, and organizational complexity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Staff Project Manager
AgentSync
01.2025 - Current
- Manage complex enterprise insurance software implementations, coordinating multi-workstream programs across product releases, data migrations, and regulatory compliance requirements. Serve as primary liaison between client stakeholders and technical delivery teams to ensure successful adoption of AgentSync’s carrier management and producer licensing platform.
- Led end-to-end program delivery for enterprise client implementation involving 40+ insurance carrier migrations, coordinating UAT planning, data remediation, and technical resource allocation across competing workstreams
- Managed dual-track delivery of carrier migration program and product release cycle, identifying resource constraints and developing mitigation strategies to balance go-live timelines
- Established executive governance cadence and reporting framework, delivering monthly leadership reviews and weekly status updates to align stakeholders on timeline, risk, and budget impacts
- Navigated scope management challenges by creating formal change request processes tied to SOW, protecting project timelines while maintaining client relationships during high-stakes decision periods
Senior Technical Program Manager
Oracle (Digital Experience Agency)
01.2023 - 01.2025
- Led enterprise-scale technology transformation programs for Fortune 500 clients, delivering cloud-based data and marketing automation solutions. Served as strategic advisor and primary liaison between executive stakeholders and technical delivery teams, managing complex integrations across Oracle Marketing Cloud, Customer Data Platforms (CDPs), and Email Service Provider (ESP) ecosystems. Orchestrated technical implementations involving APIs, SQL databases, ETL pipelines, and real-time data orchestration.
- Directed multi-workstream enterprise programs with cross-functional teams of 15+, managing budgets, timelines, and competing priorities across business and technology stakeholders to deliver end-to-end cloud platform implementations
- Oversaw technical delivery of CDP and ESP solutions, coordinating data ingestion, API integrations, SQL query optimization, and ETL pipeline development to ensure accurate data flow and campaign activation capabilities
- Served as trusted advisor to C-suite executives, facilitating steering committees and QBRs to align program strategy with broader business objectives, translating technical complexity into business value
- Built scalable program frameworks, governance structures, and onboarding toolkits that improved delivery efficiency by 20% and enabled knowledge transfer across technical and business teams
- Proactively identified and mitigated program risks through RAID logs, dependency mapping, and stakeholder alignment, preventing delays and scope creep on technically complex implementations
- Demonstrated versatility by shifting between technical problem-solving (debugging integration issues, optimizing data workflows) and strategic leadership (roadmap planning, change management, executive communication)
Senior Technical Project Manager
Zeta Global
01.2022 - 01.2023
- Managed enterprise-scale onboarding and technical delivery of Zeta’s Customer Data Platform and Marketing Cloud. Orchestrated complex data integrations, API configurations, and multi-channel campaign activation across existing technology ecosystems. Balanced hands-on technical execution with strategic planning and team mentorship to ensure high-quality outcomes.
- Simultaneously managed 5+ enterprise client programs, achieving 100% on-time delivery of CDP and Marketing Platform implementations through proactive planning, resource coordination, and stakeholder management
- Directed technical onboarding workflows including data ingestion from multiple sources (CRM, e-commerce, POS systems), API orchestration, schema mapping, and identity resolution to create unified customer profiles
- Coordinated integration of Zeta’s platform with clients’ existing MarTech stacks, ensuring seamless data flow between CDPs, ESPs, analytics tools, and downstream activation channels (email, SMS, display, social)
- Facilitated technical governance frameworks including data mapping standards, integration testing protocols, and change management processes to ensure scalability and maintainability
- Developed and mentored project coordinators on technical delivery fundamentals, building team capability and improving execution quality by 20%
Lead Project Manager
Epsilon (a Publicis Company)
01.2019 - 01.2022
- Promoted from Senior to Lead Project Manager. Directed enterprise-scale implementations of Epsilon’s PeopleCloud Suite, a comprehensive customer data and marketing orchestration platform. Led technical delivery of data unification, advanced segmentation, and multi-channel campaign execution while partnering with leaders to drive strategy, and ensure adoption.
- Managed complex enterprise programs with budgets up to $1M, coordinating technical delivery teams, data integration specialists, and business stakeholders to implement end-to-end customer data and marketing automation solutions
- Oversaw technical implementation of PeopleCloud Suite components including: identity resolution engines, data warehousing solutions, audience segmentation tools, and campaign orchestration platforms across email, SMS, push, and digital channels
- Drove 15–25% performance improvements by translating business objectives into technical segmentation strategies, A/B testing frameworks, and attribution models that optimized multi-channel engagement
- Led change management and technical training initiatives, developing documentation, workshops, and enablement materials that accelerated user adoption across marketing, analytics, and IT teams
Senior Project Manager
Miratech TalentReef
01.2015 - 01.2019
Lead Technical Product Consultant
Neudesic, an IBM Company
01.2013 - 01.2015
Senior Renewal Account Manager
Consentrix (fka ServiceSource)
01.2009 - 01.2013
Volunteer Copywriter
Mayan Traditions Guatemala
01.2008 - 01.2009
Marketing Coordinator
Wonderlic
01.2006 - 01.2008
Education
BA - Journalism
University of Dayton
Dayton, OH01-2006
Skills
- Enterprise Program & Portfolio Management
- Strategic Planning & Transformation Execution
- Executive Stakeholder Engagement & Advisory
- Customer Data Platforms (CDP) & MarTech Ecosystems
- SaaS Implementation & Enterprise Delivery
- Data Integration, APIs & ETL Workflows
- Agile, Waterfall & Hybrid Delivery Methodologies
- Governance, RAID & Dependency Management
- Change Management & Organizational Adoption
- Cross-Functional Leadership & Team Enablement
- Business Process Optimization
- Data Governance & Platform Modernization
- Resource Planning & Operational Scaling
Websites
Certification
Project Management Professional (PMP), Project Management Institute 2021, renewed 2024 (exp 2027)
Timeline
Staff Project Manager
AgentSync
01.2025 - Current
Senior Technical Program Manager
Oracle (Digital Experience Agency)
01.2023 - 01.2025
Senior Technical Project Manager
Zeta Global
01.2022 - 01.2023
Lead Project Manager
Epsilon (a Publicis Company)
01.2019 - 01.2022
Senior Project Manager
Miratech TalentReef
01.2015 - 01.2019
Lead Technical Product Consultant
Neudesic, an IBM Company
01.2013 - 01.2015
Senior Renewal Account Manager
Consentrix (fka ServiceSource)
01.2009 - 01.2013
Volunteer Copywriter
Mayan Traditions Guatemala
01.2008 - 01.2009
Marketing Coordinator
Wonderlic
01.2006 - 01.2008
BA - Journalism
University of Dayton