Dana Lubin
Marsh Harbour
Summary
Driven and versatile professional with experience at Lucayan's Family Care & Concierge Ltd., adept in front desk operations and customer service. Demonstrated ability to enhance patient and customer satisfaction through effective communication and technical support. Proficient in computer literacy and fluent bilingualism, ensuring accurate and efficient management of medical records and technical issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Phlebotomist
Lucayan's Family Care & Concierge Ltd.
02.2023 - Current
- Provide direct patient care, including taking vital signs, administering medication, and assisting with health examinations. ensuring patient comfort and understanding of procedures
- Manage patient medical records, ensuring all information is accurate and up-to-date while maintaining confidentiality
- Registered new patients, gathered medical information and records, managed appointment scheduling, and oversaw physician calendar
- Prepare blood-collecting equipment, draw blood, and safely store and transport samples.
Technical Support Call Center Representative
Cable Bahamas
04.2021 - 02.2023
- Enhanced customer satisfaction by resolving technical issues promptly and effectively.
- Provided after-hours support on a rotating basis, demonstrating flexibility and dedication to customer service excellence.
Cashier
Rita's Restaurant
08.2018 - 01.2021
- Greeted customers entering the restaurant and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Jack Hayward High School
Freeport, Bahamas06.2010
Skills
- Front Desk Operation
- Computer Literate
- Fluent Bilingualism
- Customer Service
Certification
- AMT Certified Phlebotomist
Timeline
Medical Receptionist/Phlebotomist
Lucayan's Family Care & Concierge Ltd.
02.2023 - Current
Technical Support Call Center Representative
Cable Bahamas
04.2021 - 02.2023
Cashier
Rita's Restaurant
08.2018 - 01.2021
High School Diploma -
Jack Hayward High School
- AMT Certified Phlebotomist
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