DANA LAPPEN
Erie,CO
Summary
Administrative and operations professional with extensive experience supporting executive leaders, coordinating complex calendars and multi-time-zone schedules, managing domestic and international travel, processing expenses, supporting procurement and contracts, and driving cross functional projects. Recognized for anticipating needs, maintaining discretion with sensitive information, improving workflows, and keeping high-volume, deadline-driven work organized. Proven ability to step into expanded responsibilities during organizational change while maintaining responsive, professional support to diverse stakeholders.
Overview
20
20
years of professional experience
Work History
Administrative Assistant III
NSF NCAR - National Center for Atmospheric Research
04.2024 - Current
- Provide high-level administrative and operational support to the Education, Engagement and Early-Career Center for Excellence and Future Workforce programs, supporting management, science advisors, staff, postdoctoral fellows, graduate visitors, interns, and cross-functional committees.
- Assumed critical responsibilities following staff departures and organizational restructuring; received recognition from management for exceeding expectations and demonstrating advanced project management and problem-solving skills.
- Coordinate complex calendars, meetings, interview schedules, agendas, documentation, notes, and follow up across senior staff, candidates, committees, and stakeholders, including multi time zone scheduling with constrained executive and committee availability.
- Manage end to end domestic and international travel logistics, including itinerary planning, flight options and booking, travel requests, relocation travel, policy compliance, budget tracking, expense reports, reimbursements, and closeout using SAP Concur.
- Led the administrative support for the ASP Postdoctoral Fellowship and Graduate Visitor Program lifecycles; independently onboarded ~33 graduate visitors and 18 advisors in Workday and coordinated visitor payments with Accounts Payable in 2025 and 2026.
- Led operational execution for the 2026 NSF NCAR Earth System Science Internship (NESSI), completing more than 60% of approximately 75 critical milestones across recruitment, selection, hiring, onboarding, travel, housing, and cohort launch.
- Coordinated processing of 130+ internship applications and supporting materials, prepared review-ready candidate packages, compiled committee scoring, scheduled interview blocks, and facilitated communications between HR and the selection committee while safeguarding sensitive applicant information.
- Took full ownership of the 2026 summer intern housing contract with the University of Colorado Boulder, serving as primary liaison among internship leads, managers, and university conference operations and proactively managing timelines and stakeholder expectations.
- Developed and maintained program tracking systems, budgets, databases, handbooks, and workflow tools; implemented automation improvements that enhanced operational reliability and streamlined request processes.
- Co-led Registration and Media for the 2026 Administrative Conference and helped implement EventSquid for conference and 2026 ASP Summer Colloquium registration, consolidating processes and reducing staff time spent across multiple systems.
Front Desk Coordinator
Live Loud Chiropractic
01.2022 - 04.2024
- Provided front office support in high touch client environment, managing scheduling, communications, records, payments, inventory, and daily office operations.
- Enhanced client experience and practice operations by creating social media content and assisting with event and marketing initiatives.
- Managed patient scheduling and appointment confirmations to optimize front desk operations.
- Coordinated patient intake processes, ensuring accuracy of information and documentation compliance.
- Trained and mentored new front desk staff on best practices for outstanding patient care.
- Resolved patient inquiries and concerns promptly, fostering positive relationships with clients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Marketing & Design Specialist
Oriole Home & Design
01.2020 - 01.2022
- Coordinated client consultations and remodel projects from concept through materials selection and ordering, ensuring clear communication between clients and project management to enhance project delivery.
- Developed presentations and vision boards, maintained company website and social media, fostering long-term client relationships through attentive service and consistent follow-through.
- Designed and developed customized interior layouts to enhance client satisfaction and functionality.
- Collaborated with clients to interpret design visions and provide tailored solutions.
- Managed multiple design projects concurrently, ensuring timely completion and adherence to specifications.
Patient Care Liaison / Office Manager
Baltimore Center for Facial Plastic Surgery
01.2011 - 06.2016
- Managed physician and aesthetician calendars, coordinated office appointments and surgical procedures, triaged patient communications, maintained electronic medical records, processed payments, and handled confidential patient information.
- Coordinated insurance authorizations and benefits, referrals, pathology documentation, test results, vendor relationships, written correspondence, open houses, and special events.
Business Development Associate
Convergent Technologies Design Group, Inc.
01.2008 - 01.2011
- Managed calendars, meetings, travel and lodging for the Principal and Project Manager while preparing proposals, presentations, correspondence, reports, research, databases, and client-facing materials.
- Supported nationwide business development, trade shows, vendor relationships, website updates, media kits, fee proposals, and bid specifications.
Senior Business Development Specialist
Euler Hermes ACI
05.2006 - 01.2008
- Supported the VP of Marketing and Business Development through reporting, market research, database management, presentations, marketing initiatives and industry events.
- Managed distribution across five sales regions and approximately 80 sales agents while consistently exceeding productivity goals for qualified business-development appointments.
Education
Bachelor of Science - Textiles, Apparel & Merchandising | Business Administration & Communication Studies
West Virginia University
West Virginia05.2006
Skills
- Executive Leadership Support
- Complex Calendar Management
- Domestic & International Travel
- Expense reporting
- Workday
- Budget Tracking
- Meeting & Event Coordination
- Project & Program Coordination
- Cross Functional Stakeholder Management
- Procurement & Vendor Management
- Process Improvement
- Database & Spreadsheet Management
- Google Workspace
- SAP Concur, EventSquid, Canva
- AI / LLM Productivity Tools
- Confidential / PII Data
Accomplishments
- Special Recognition Award (Dec 2025) for exceptional coordination of the ASP Postdoctoral Search, including high volume candidate processing, interview logistics, cross-lab calendar management, and stakeholder communication.
- Recognized and awarded high evaluation scores and feedback in yearly Performance Reviews
Timeline
Administrative Assistant III
NSF NCAR - National Center for Atmospheric Research
04.2024 - Current
Front Desk Coordinator
Live Loud Chiropractic
01.2022 - 04.2024
Marketing & Design Specialist
Oriole Home & Design
01.2020 - 01.2022
Patient Care Liaison / Office Manager
Baltimore Center for Facial Plastic Surgery
01.2011 - 06.2016
Business Development Associate
Convergent Technologies Design Group, Inc.
01.2008 - 01.2011
Senior Business Development Specialist
Euler Hermes ACI
05.2006 - 01.2008
Bachelor of Science - Textiles, Apparel & Merchandising | Business Administration & Communication Studies
West Virginia University
Personal Information
Title: EXECUTIVE ADMINISTRATIVE SUPPORT