Dana Fernandez
Bogota,HUI
Summary
Professional with experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Resolution Especilaist
Sutherland Global Services
02.2024 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative
Sutherland Global Services
12.2022 - 02.2024
- Responded to customer requests for products, services, and company information.
Education
Certificate of English Proficiency - Ingles
American School Way
Bogota, Colombia12.2022
High School Diploma -
Julio Garavito Armero
Bogota, Colombia11.2020
Skills
- De-Escalation Techniques
- Time Management
- Teamwork and Collaboration
- Interpersonal Communication
- Problem-solving abilities
- Active Listening
- Written Communication
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Resolution Especilaist
Sutherland Global Services
02.2024 - Current
Customer Service Representative
Sutherland Global Services
12.2022 - 02.2024
Certificate of English Proficiency - Ingles
American School Way
High School Diploma -
Julio Garavito Armero
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